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McDonald's Customer FAQ

Top Answers & How-to Guides

What is McDonald's's Phone Number?

The question we are asked most often is about how to talk to McDonald's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use McDonald's mobile app for ordering?

Yes, the McDonald's mobile app is designed to enhance the ordering experience for customers. It allows users to browse the complete Once the order is placed, customers can opt for either in-store pickup or drive-thru, depending on their preference and the specific services offered at the selected restaurant. The app also allows for the management of rewards through the MyMcDonald's Rewards program, letting customers earn points for every purchase that can be redeemed for free food and drinks. For more detailed information or to explore features, it is advisable to check the current McDonald's website or access the app directly....
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Recent McDonald's Customer Questions

Sunday April 7 the Townsend MA McDonald’s kept my debit card and receipt.

We're sorry to hear about your situation. We recommend contacting the McDonald's location directly to explain the situation and arrange for the return of your card. They should be able to locate it if it was left there. If that doesn't resolve the issue or you can't get in touch with the specific location, you should call your bank immediately and report the card as missing to prevent any potential unauthorized charges.
Asked Apr 8, 2024 5:05 PM

Messed up McDonald’s app order from March 8, 2024.

We're sorry to hear you've had an issue with your McDonald's app order. For any issues tied to orders placed through the McDonald's app, we recommend reaching out directly to the restaurant where your order was placed. They will be able to assist you in resolving the issue. If the problem cannot be resolved at the restaurant level, our customer service team will be there to assist. Please have your order details handy to help them address the issue quickly and effectively. However, keep in mind that rectifying issues could take some time. We appreciate your patience.
Asked Apr 5, 2024 10:45 PM

I didn’t receive the correct order!

We apologize for the inconvenience caused. Please return to the McDonald's restaurant where you placed your order or you had your food delivered from. Explain the issue to the staff and they will correct your order. You may also keep the receipt because it is proof of your purchase and will assist the restaurant staff in verifying your claim. They should resolve your problem and ensure you get the correct order.
Asked Mar 28, 2024 12:46 AM

I was double charged for a mobile order

We apologize for the inconvenience you're experiencing with your mobile order. Errors can sometimes occur with electronic transactions. We kindly suggest that you contact your banking provider or credit card company regarding this issue, as they may be able to quickly correct the error for you. If the double charge persists, your next step should be to reach out to the McDonald's restaurant where you placed the order, provide them with the details, and they will help you resolve this issue.
Asked Feb 18, 2024 4:47 PM

Help me with my McDonald's customer service issue

Feedback and Support

How Do I Send McDonald's Feedback About My Order?

McDonald's provides its customers with the option to express their opinion about their orders or experiences. Whether you're unhappy...

Does McDonald's have a loyalty program?

Yes, McDonald's does offer a loyalty program in certain markets, which is designed to reward customers for their continued patronage....

Opening Hours and Delivery

What are McDonald's opening hours?

McDonald's opening hours can vary depending on the location and whether it is a franchise or company-owned restaurant. Many McDonald's...

Can I order McDonald's food for delivery?

Yes, McDonald's does offer food delivery in many locations, depending on the availability of delivery services in your area. Customers Additionally, some McDonald's locations may provide their own delivery service through their website or app. It is important to check the specific availability of delivery options in your region, as it can vary based on the restaurant's location and local partnerships with delivery providers. To find out more about the delivery options available to you, including menus and estimated delivery times, it may be helpful to visit the McDonald's website or the respective delivery service application's website. Each platform will have the most current information regarding menu items and promotions that may apply to your delivery order....

Menu Options

What are the options for allergen-free food at McDonald's?

When considering allergen-free options at McDonald's, it is important to understand that McDonald's emphasizes the importance of food For those looking for allergen-friendly choices, McDonald's provides options that are naturally free from common allergens such as gluten, dairy, and nuts. For instance, the Hamburger or Cheeseburger can be ordered without the bun, and customers can also enjoy a side salad, provided they select dressings that do not contain allergens. The Fruit and Maple Oatmeal, when modified to exclude certain toppings, can also be a suitable choice for some individuals. Additionally, McDonald's offers various beverages, including freshly brewed coffee, iced tea, and fountain drinks, which do not generally contain allergens. It is advisable for customers to consult the official McDonald's website or the in-store nutrition information to access detailed allergen information for all menu items, including potential allergens that may be present in specific foods. For those with complex dietary needs, visiting McDonald's current web page may provide additional resources, including allergen charts or a contact method for inquiring about specific menu items. This can help ensure you make an informed decision while adhering to dietary restrictions. Always remember, when it comes to food allergies, it is best to prioritize safety and careful consideration when placing an order....

Does McDonald's offer a vegetarian or vegan menu?

McDonald's has been increasingly mindful of dietary preferences and restrictions, which includes offering vegetarian options in many As for vegan options, McDonald's does provide some choices that are suitable for a vegan diet, such as certain salads without dressings, apple slices, and french fries, although it is important to note that the cooking methods may differ by location. In some markets, McDonald's has introduced dedicated vegan products, like the McPlant burger, which is crafted with plant-based ingredients. For the most accurate and current information regarding vegetarian and vegan offerings, customers are encouraged to visit the official McDonald's website or check the menu at their local restaurant. Doing so ensures that they are aware of the latest options available....

Are there any gluten-free options on the McDonald's menu?

McDonald's offers several options that might be suitable for customers looking for gluten-free foods, although it is important to note However, the specific availability of gluten-free items can vary by location and menu changes, so it is advised to check the local McDonald's menu or website for the most current information. McDonald's provides a nutrition calculator on their website that includes allergen information, which can help in making informed decisions about what to order. For individuals with serious gluten intolerances or celiac disease, always exercising caution and confirming with staff about food preparation processes is recommended. It is essential to remember that while some foods may not contain gluten ingredients, cross-contact may still occur, so caution is necessary when dining out. For more detailed information regarding gluten-free options, visiting the official McDonald’s website is recommended....

What is the nutritional information for McDonald's menu items?

McDonald's provides detailed nutritional information for their menu items to help customers make informed choices about their meals. To access the nutritional information, individuals can visit McDonald's official website. There, they will find links to the nutrition section, which allows them to explore the nutritional values of various menu categories, such as burgers, chicken items, salads, sides, beverages, and desserts. This information is typically organized both by item and by meal option, making it easier for customers to compare their favorite choices. In addition to standard menu items, McDonald's also offers information on limited-time promotions and seasonal offerings. It is important to note that the nutritional values may vary depending on location and preparation methods. Therefore, individuals are encouraged to check for the most up-to-date information specific to their nearby McDonald's restaurants. Moreover, McDonald's also often provides allergen information alongside their nutritional data. This is particularly useful for those with food sensitivities or specific dietary restrictions. Overall, reviewing the nutritional information available on the McDonald's website can help customers choose menu items that align with their dietary preferences and health goals....

Are McDonald's fries vegetarian?

McDonald's fries in the United States are made from potatoes and are considered vegetarian. However, it is important to note that the...

How are McDonald's food items prepared?

McDonald's uses a variety of techniques to prepare its food items, ensuring both speed and consistency across its global locations. When it comes to cooking, many items are prepared in a fast-food style to allow for quick service. Burgers, for instance, are cooked on a grill or griddle to achieve optimal flavor and texture. Chicken products are usually fried in dedicated fryers to ensure that they are crispy on the outside while remaining tender on the inside. For breakfast items like the Egg McMuffin, eggs are cracked into special molds and cooked on a flat top. Breakfast sandwiches are assembled quickly to accommodate morning rush hours. Sides such as French fries are prepared by first slicing fresh potatoes, which are then blanched in water to remove excess starch before being frozen. When ordered, they are fried in oil until golden and crispy. McDonald’s also employs a system that tracks the time food is held and kept warm to ensure freshness and quality standards. Each food item has specific preparation guidelines followed by all employees in the restaurants. This meticulous attention to detail allows McDonald’s to maintain the taste and quality that customers expect. For more in-depth information on the preparation methods and ingredient sourcing, interested individuals might find it beneficial to visit McDonald’s official web page....

What beverages does McDonald's offer?

McDonald's offers a wide selection of beverages to cater to diverse tastes and preferences. In their beverage menu, customers can find Additionally, McDonald's has a selection of coffee beverages under the McCafe brand. This includes brewed coffee, espresso drinks such as lattes and cappuccinos, as well as iced coffee and flavored iced drinks. For those who prefer a non-caffeinated option, McDonald's provides a variety of juices, including orange juice and apple juice. Furthermore, customers can enjoy milkshakes in different flavors, such as chocolate, vanilla, and strawberry, which are popular choices among guests. For individuals looking for a lighter option, bottled water is also available. Overall, McDonald's beverage offerings reflect a commitment to providing a refreshing selection that can accompany any meal, making it a versatile choice for those dining at their locations. To find the most current menu options and offerings, it is advisable to visit the official McDonald's website....

Promotions and Payment

Does McDonald's have any special promotions or deals?

McDonald's frequently offers special promotions and deals that vary by location and season. These promotions can include limited-time The McDonald's mobile app often hosts exclusive deals that customers can access by placing an order through the app. This approach not only provides convenience but also allows users to benefit from savings on their favorite food items. Furthermore, the company tends to promote collaborations with popular brands or culinary themes, resulting in unique menu items that are only available for a limited time. To keep up to date with current promotions, it is recommended to regularly check the official McDonald's website or the mobile app. This is an excellent way to discover any new offers, limited-time menu items, or special deals applicable in each specific location....

Can I purchase McDonald's gift cards?

Yes, you can purchase McDonald's gift cards at participating McDonald's locations or online. Gift cards are a convenient and versatile...

Can I use McDonald's mobile app for ordering?

Yes, the McDonald's mobile app is designed to enhance the ordering experience for customers. It allows users to browse the complete Once the order is placed, customers can opt for either in-store pickup or drive-thru, depending on their preference and the specific services offered at the selected restaurant. The app also allows for the management of rewards through the MyMcDonald's Rewards program, letting customers earn points for every purchase that can be redeemed for free food and drinks. For more detailed information or to explore features, it is advisable to check the current McDonald's website or access the app directly....
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McDonald's issues reported to GetHuman
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