I have recently purchased a device called "Harmony" which allows me to control all of m...

GetHuman-immitche's problème de service client avec Hotwire de juillet 2018

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The issue in GetHuman-immitche's own words
I have recently purchased a device called "Harmony" which allows me to control all of my devices through an app on my phone. I have installed a brand new router, and have tried connecting my Hotwire cable box to my router via an Ethernet cable, but I am never able to watch TV. All I ever get is the "Wait till your set top box turns on", which I don't understand since everything is plugged in (Hotwire box to the router), and the Hotwire box is turned on. When I don't plug it into the router, and plug the Ethernet cable into the wall (which is what is was initially connected to), I can actually watch TV.**Is there something I'm doing wrong? Is the Hotwire box not supposed to be connected to a router, but instead straight in to the wall? I would like to solve this issue as fast as possible please!

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Hotwire

Problème de service client
Reported by GetHuman-immitche
juil. 31, 2018 - il y a 3 ans
Not resolved
Vu par 1 client jusqu'à présent
Problème similaire à 489 autres
0 clients suivant ce

Timeline

GetHuman-immitche a commencé à travailler sur ce problème
juil. 31, 2018 1:36am