Assurance Wireless Customer FAQ

To install the battery on your new phone, first locate the battery compartment, usually found on the back of the phone. Carefully remove the back cover if it's removable. Align the battery's connectors with those in the phone and insert it in the correct orientation. Ensure it fits snugly. If necessary, replace the back cover by snapping it back into place. Finally, power on the phone to ensure it’s working properly.

To port your phone number to Assurance Wireless, you need to provide your current carrier’s account number, a PIN or password (if applicable), and your personal information to verify your identity. You can initiate the porting process during the application for service or by contacting Assurance Wireless customer service. The process may take a few hours to a few days, depending on your current carrier. Ensure your current service is active until the porting is complete to avoid interruptions.

To port your phone number to Assurance Wireless, you need to provide your current carrier's account number and PIN, as well as the number you want to port. Ensure that your number is active with your current provider. You can start the porting process by enrolling in Assurance Wireless through the application or online. It’s important to keep your current service active until the porting is complete to avoid any disruption. After the request is submitted, it usually takes a few hours to a couple of days for the port to be completed.

To change your address for your Assurance Wireless application, please follow the instructions provided on their official website or in the application portal. There is typically a process for updating personal information, including your address.

If your phone was stolen, you will need to report the theft to Assurance Wireless. They can assist you with getting a replacement phone. However, retrieving all your previous information depends on whether your data was backed up. If you had cloud services activated, your contacts, messages, and other data may have been saved. You can set up your new phone using your existing cloud account to restore your data. Keep in mind that you may need to provide proof of identity and details about your account.