They denied coverage of a medicine I was prescribed because the one I was taking before...

GetHuman-katyamzi's customer service issue with Anthem Blue Cross CA from May 2019

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The issue in GetHuman-katyamzi's own words
They denied coverage of a medicine I was prescribed because the one I was taking before had no generic and I couldn't afford the copay they were charging me. They had no reason to deny it and refused to tell the pharmacist why they denied it.
GetHuman-katyamzi did not yet indicate what Anthem Blue Cross CA should do to make this right.
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Anthem Blue Cross CA

Customer service issue
Reported by GetHuman-katyamzi
May 30th, 2019 - 4 mons ago
I have an issue with Anthem Blue Cross CA too
Not resolved
Seen by 2 customers so far
Similar issue to 226 others
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Timeline
GetHuman-katyamzi started working on this issue
May 30th 6:59pm