Toll-free·Calls Customer Service·Most popular Oncor number
Q:
How do I talk to a live human at Oncor?
A:Press 1 or 2, then wait on the line until transferred to a representative.
Q:
Does Oncor offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Friday. Details
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Oncor phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 or 2, then wait on the line until transferred to a representative.
Here is how our research team describes the way the Oncor phone system greets you: Residential customers, press 1. Business customers, press 2.
Below are some clips we've found from Oncor's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Encore.
Residential customers, press one. Commercial or business customers, press two.
Welcome to Encore."
Excerpt from a call with Oncor
Thursday, February 8, 2024 11:32 PM
The first phone menu
"Welcome to Encore.
Welcome to Encore.
Residential customers, press one.
Commercial or business customers, press two."
Excerpt from a call with Oncor
Saturday, April 13, 2024 8:12 PM
What are the hours and when should I call?
Oncor operates the call center for this 888-313-6862 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 94 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Oncor phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Oncor staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Oncor is Saturday.The most busy day to call is Friday, which averages 229% more phone calls by comparison.Again, this is based on a sample of 94 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call Oncor
In summation, the best day to call Oncor is Wednesday.
Why Customers Call Oncor
If you have time to do a bit of reading before you call Oncor, we recommend you read over some of our problem-specific articles.
Oncor is a leading electric utility company serving millions of customers in Texas, USA. As the largest transmission and distribution service provider in the state, Oncor's primary responsibility is to deliver reliable and efficient electricity to homes, businesses, and communities across its service area. With a robust infrastructure of transmission lines and distribution assets, Oncor ensures the safe and steady flow of electricity, while also maintaining, repairing, and upgrading the power grid as needed. As a trusted partner in the energy industry, Oncor is committed to fostering renewable energy growth, promoting energy conservation, and constantly improving the overall grid resilience. Through its dedicated workforce, innovative technologies, and strategic collaborations, Oncor continues to play a vital role in powering Texas and supporting economic growth.
Oncor's business hours are from Monday to Friday, 8:00 am to 5:00 pm Central Standard Time. Our dedicated team is available during these hours to assist you with any queries or concerns you may have. We understand the importance of timely and efficient customer service, and strive to address your needs promptly. Outside of business hours, our website offers various self-service options and resources that can help answer frequently asked questions or assist with common issues. So, even when our offices are closed, we aim to provide you with the necessary tools and support to ensure a smooth experience with Oncor.
Oncor provides a range of services as an electric utility company. Our primary focus is delivering reliable electricity to over 10 million customers across Texas. We maintain and operate the power lines, substations, and equipment necessary for electricity distribution. Our services include power restoration during outages, routine maintenance, and emergency response. We also work closely with local communities to enhance electrical infrastructure, ensuring efficient energy delivery. Oncor prioritizes safety, investing in modern technologies to monitor and improve network performance. Additionally, we collaborate with renewable energy suppliers, facilitating the integration of clean energy sources into the grid. Through these services, we strive to meet the energy demands of our customers while supporting regional growth and innovation.
Click the link above to get answers to just about any Oncor customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Oncor, and their purpose. Are any of these similar to the reason you are trying to call?
Power outage investigation: "We had a problem in my house in half of my house."
- From a call lasting 6m 21s , Feb 8, 2024 11:32 PM
Reporting power outage: "I stay in that apartment and I don't have power."
- From a call lasting 5m 29s , Jan 15, 2024 1:02 AM
More Oncor Customer Service Contacts
There are of course other ways to contact Oncor customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Oncor customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Oncor's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Oncor agent. This phone number is Oncor's best phone number because 9,054 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-313-6862 include No service, Billing Inquiry, I'm moving, Cancel service, Repair and other customer service issues. Rather than trying to call Oncor first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Oncor has 1 phone number. It's not always clear what is the best way to talk to Oncor representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Oncor. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Oncor. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.