Verizon RepairFAQ client

Yes, it could be an issue with the Verizon box it's connected to. Pixelation and distorted audio are often signs of a problem with the set-top box or the signal it is receiving.

We're sorry to hear about your issue. This could stem from several possible reasons such as network issues, software problem, or device issues. For a quick fix, try switching your phone off and on. You could also test your device in Safe Mode, which can help you pinpoint if the issue is because of third party apps. If these simple steps don't solve the problem, it's best to perform a factory reset as the last resort. But remember to backup your data before doing that. If these steps still don't help, the problem might be with your network service and it would be necessary to contact Verizon Repair for further assistance.