StockXFAQ client

If you received an incorrect item, we recommend checking your order details to confirm what was purchased. If there’s a discrepancy, follow the steps for returns or exchanges as outlined on our site. It’s important to report the issue promptly to ensure a resolution.

To cancel your purchase on StockX, log into your account, go to your orders, and select the order you wish to cancel. If the order is eligible for cancellation, you should see an option to cancel it. Please note that cancellations may not be possible after a certain point in the transaction process. Make sure to cancel as soon as possible for the best chance of success.

To change the size of shoes you ordered, you'll need to cancel your current order and place a new one with the desired size. Keep in mind that sizes can sell out quickly, so be prompt in taking action to secure the size you want. Review the cancellation policy for any potential fees or conditions.

To remove a PayPal account from your Hyperwallet on StockX, log in to your StockX account, navigate to the Account Settings, and find the Payment Methods section. From there, you should be able to manage and remove your linked PayPal account.

I'm sorry for any misunderstanding, but we are unable to provide direct phone support or a customer service number. All inquiries should be submitted through the Support Page on the StockX website or sent via email to support@stockx.com. This ensures your concerns are documented, tracked and addressed effectively by our team.