RushCardFAQ client

To recover your account information from a closed RushCard, you will need to follow specific procedures set by RushCard. Typically, this involves verifying your identity and may require specific documentation. Please refer to the recovery process detailed on our website for the most accurate steps to take in this situation.

If you're having trouble transferring funds from your RushCard to your Go2Bank account, ensure that both accounts are properly linked and have compatible features enabled for transfers. Double-check that your RushCard information is correctly entered in your Go2Bank account. Also, verify there are no restrictions or holds on either account. If issues persist, you may need to consult the troubleshooting guides or contact customer support for further assistance.

To move money from an old RushCard to a new one, you need to contact RushCard's customer service by using the contact link on this page. Please make sure to verify your identity for security purposes. They will then apply the necessary steps to move the funds from the old card to your new debit card. Please remember that during this process your old RushCard must be active in order for the transfer to take place.

To deactivate and request a new RushCard, you have to log into your online account or your RushCard mobile application. Choose the lost or stolen card option. This would deactivate your current card. The next step would be to order a new card which you can do it from the same platform. It would take approximately 7 to 10 business days to receive your new card in the mail.

We're sorry for any miscommunication, but we're only able to provide assistance through written correspondence at this time. We unfortunately can't directly connect you to a RushCard customer service representative over the phone, but you can reach the RushCard Customer Service by calling 1-866-RUSHCARD (1-866-787-4227). This line is available 24/7 for your convenience.