StandUp WirelessFAQ client

StandUp Wireless and Q Link Wireless are separate companies that provide similar services, such as affordable phone service to eligible customers through government assistance programs. They may have different plans, coverage areas, and customer service practices.

If you are unable to receive or place calls, please check that your phone is properly set up and has a strong signal. Ensure that your service is active and that there are no network outages in your area. Restarting your phone can also help resolve temporary issues. If problems persist, consider checking your account status or recent charges that may have affected your service.

You can obtain a transfer PIN by logging into your StandUp Wireless account or by checking any communications from us related to your service. This PIN is necessary for porting your number to a different carrier.

Coverage can vary by location. We recommend checking the coverage map on our website to see if your area, including zip code 16125, is serviced. If you're experiencing issues with service, it may be due to other factors.

To transfer your phone number to another carrier, you will need to contact your new carrier to initiate the process. They will guide you through the steps required for the number transfer, which may include providing your account information with Q Link Wireless. Ensure that your account is active with Q Link Wireless, and do not cancel your service before the transfer is completed, as it may cause the process to fail. Follow your new carrier's instructions carefully to ensure a smooth transition.