KickstarterFAQ client

There is a link to the most up-to-date contact information right here on this page that you are viewing. You can use that link to reach out for assistance with your pledge payment issue.

If your card is being declined on Kickstarter even though you have sufficient funds, it may be due to various reasons such as your card issuer blocking the transaction, issues with the card details entered, or restrictions on international transactions. We recommend checking that your card number, expiration date, and CVV are correctly entered. Additionally, contacting your bank or card issuer may help determine if there are any blocks or issues on their end preventing the transaction.

To ensure your support was confirmed, log onto your Kickstarter account and navigate to your profile. From there, click on the "Backed Projects" section. Here, you will find a list of projects you've funded. The Tophouse Vinyl project should be on this list if your pledge was successful. If you do not see it, it's possible that your pledge was not processed. In this situation, we recommend trying the pledging process again. Even after a successful pledge, the email confirmation might have been missed or possibly ended up in your spam folder, so it could be a good idea to also check there.

Kickstarter does not offer a live chat feature for customer support. If you have a question or issue, the best way to contact them is by submitting a request through the Kickstarter support center, which can be accessed through their website. They usually respond to queries within 24 hours. You can also explore Kickstarter’s FAQ page for common questions and help topics. You should get a comprehensive response tailored to your specific problem or concern.