JetBlue TrueBlueFAQ client

To regain access to your JetBlue TrueBlue account after changing your email, use the "Forgot Password" option on the login page. You will receive a password reset email at your current email address. If you're still having trouble, please check the most up-to-date contact information right here on this page.

As a JetBlue TrueBlue member, you earn points on flights, not frequent flyer miles. If you've noticed a decrease in your point balance, it could be due to several reasons. One possible reason is that you've redeemed some of your points for an award flight. Another could be that some of your points have expired since TrueBlue points do expire after 12 months of inactivity on your account. If you believe there has been an error, you should review your account activity to check for any discrepancies. Remember, the best way to keep your points from expiring is by earning or redeeming at least once a year.