Filipino Channel Customer FAQ

Yes, you can install I WANT TFC on multiple devices, including your televisions, as long as they support the app and you have the necessary subscriptions. Each device will need to have the app installed, and you may need to sign in with the same account to access your content across all TVs.

To resolve the issue of receiving back episodes of Batang Quiapo instead of the current one, try clearing your app’s cache or data, or check if there are updates available for the app. Ensure that you’re using the correct schedule or time zone settings. Also, verify your subscription status to confirm access to the latest episodes. If the problem persists, there is a link to the most up-to-date contact information right here on this page for further assistance.

To reactivate your TFC account, you can visit the Filipino Channel website and follow the instructions provided for account management. There should be an option to log in and manage your account settings, including reactivation. If you encounter any issues, there is a link to the most up-to-date contact information right here on this page for further assistance.

Replacing your TFC box is a straightforward process. Typically, if you're facing reception and sound issues, we recommend you to contact your provider first to troubleshoot the problems. In many cases, they may be resolved without needing a replacement. If the issues prevail, you could request a replacement box from your provider. There may be fees associated, so ensure you ask about this. Follow their instructions for returning your existing box and installing the new one. Remember your replacement unit may take a couple of days to arrive, depending on your provider's shipping process.

To update your credit card information on Filipino Channel, log into your account and go to the "Payment" section. There you will find an option to update your current payment method. Click on it, and you will be prompted to enter your new credit card details. After entering, press the "Update" button to save your changes. Don't forget to make sure that all details are entered exactly as they appear on your credit card, including your name and billing address. Remember to keep your information up-to-date for uninterrupted service. Please note that all changes are securely processed to protect your information.