DPDFAQ client

If your package has been sent back to the sender or store, the best course of action is to contact the store directly for assistance. They can provide information on whether your order can be resent or if a refund is possible. Make sure to have your order details ready when speaking to them.

If your order has been delivered to the wrong address, we recommend checking the tracking information for specifics on the delivery. You may also visit the most recent updates for assistance with missing packages. There is a link to the most up-to-date contact information right here on this page for further support.

DPD typically requires a signature upon delivery, but if you're not home, you can leave specific instructions for the driver. You may also choose to have the parcel delivered to a safe place or a neighbor's address if you have set this up in advance through your online account. Check your delivery options to see what arrangements can be made.

To collect your parcel from a DPD depot, you will need to bring suitable identification, such as a driver's license or utility bill, that matches the name and address on the parcel. Make sure to check the depot's opening hours and arrive during that time. You may also need your tracking number or delivery note to retrieve your parcel.

We understand your frustration. Sometimes drivers face difficulties accessing certain properties. Please check the delivery details and tracking information provided by DPD for any specific instructions or rescheduling options.