British TelecomFAQ client

We apologize for the inconvenience you've faced. Refunds primarily depend on your payment method and can take up to 10 days for your bank or card issuer to make the funds available to you. If it has been more than 10 days and you still haven't received your refund, please ensure to check your account for any recent transactions. It's also worth getting in touch with your bank or card issuer as they may be able to provide more information. If everything seems in order and you are not able to find any transactions related to a refund, it's best to get in touch with British Telecom directly for clarification.

We apologize for the inconvenience you are experiencing with your full fibre installation. The installation process can sometimes encounter issues due to various reasons including complications with the infrastructure or technical glitches. If it's a wiring or hardware problem, it's advised for you to get a certified technician to check the installation. However, if it is a connection issue or you are getting low speeds, try resetting your router first. If no changes occur, check if there's a reported outage area. Remember to ensure all your devices have the necessary updates for compatibility. If none of these steps help, reach out to BT's customer support for further assistance.