Updated

BitMart Customer FAQ

Top Answers & How-to Guides

How do I Contact BitMart Customer Service?

The question we are asked most often is about how to talk to BitMart customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account on BitMart?

Creating an account on BitMart is a straightforward process that is designed to be user-friendly. First, users should visit the official Once the form is submitted, an email verification link will be sent to the provided email address. Users must check their inbox, click the verification link, and follow any additional instructions to activate their account. After activation, users can log in and begin exploring the various features that BitMart offers, such as trading and managing their crypto assets. For any specific questions during the process, users may consider checking the current web page for additional resources or information....

How can I deposit funds into my BitMart account?

To deposit funds into a BitMart account, users generally need to follow a few steps within the platform. First, it is important to To initiate a crypto deposit, users must select the cryptocurrency they wish to deposit. This action will generate a unique deposit address for that particular cryptocurrency. Users should copy this address, as it is necessary for transferring funds from their external wallet to their BitMart account. It is essential to ensure that the correct cryptocurrency is sent to the correct address, as sending funds to the wrong address may result in a loss of funds. In the case of fiat deposits, users may need to link a bank account or select a specific deposit method offered by BitMart, which can vary by region. After selecting the desired method, users should follow the prompts to complete the transaction. For the most accurate and up-to-date information regarding deposit methods and to view specific instructions, users should refer to the relevant section of the official BitMart website....
Ask any question you have about BitMart customer service, get an answer now.

Recent BitMart Customer Questions

Login problems and withdrawal issues

If you're experiencing login problems, double-check your username and password, ensuring there are no typing errors. Also, ensure your internet connection is stable. For withdrawal issues, make sure you have sufficient balance and have completed all necessary verification processes. Also, check if you have any restrictions on your account, or if the network is congested. BitMart guarantees a secure trading environment so your safety and smooth user experience are our priority. If your problems persist, you may need to reach out to our customer support for thorough assistance.
Asked Apr 8, 2024 2:33 AM

Withdraw delisted ttm coin from bitmart to usdt

To withdraw delisted coins from BitMart, you first need to ensure that you have a suitable non-BitMart wallet to transfer them to, as they can no longer be traded for USDT or other cryptocurrencies on the BitMart platform. Enter the wallet address on BitMart's withdrawal page and follow the prompts. Please note that withdrawal may be limited or impossible based on network conditions of the delisted coin, and there might be a withdrawal fee. It's crucial to remember that once these delisted coins are out of BitMart, they will not be supported or be able to be traded back into USDT or others on BitMart.
Asked Mar 27, 2024 12:29 PM

Withdraw ttm coin from bitmart to usdt

To withdraw TTM (or any other coin) from BitMart to USDT, you'll first have to sell the TTM for USDT within the BitMart platform. This can typically be done in the marketplace section of the website. Once the TTM is sold and you have USDT in your account, you can withdraw it by going to your Wallet, clicking Withdraw beside USDT, and then entering the details of the destination where you want the USDT transferred. Please be aware of any potential fees associated with these transactions. Ensure to double-check all details because withdrawn crypto cannot be retrieved.
Asked Mar 27, 2024 12:28 PM

Not receiving verification email

If you're not receiving the verification email from BitMart, please first check the spam or junk mail folder in your email account to make sure the email hasn't ended up there. Also, ensure you've entered the correct email address and that your email service provider isn't blocking emails from BitMart due to strict filtering settings. If you've done all of this and still haven't received the email, there might be an issue with BitMart's email server, which could be temporary. Please allow some time and try again. Remember to click the send button only once to avoid receiving multiple emails.
Asked Mar 26, 2024 10:47 PM

My safemoon on bitmart app is not available why

Safemoon tokens might be unavailable on BitMart due to several reasons. If there's an ongoing maintenance or upgrade on the platform, trading could be temporarily paused causing your Safemoon to appear unavailable. Another reason could relate to the network congestion where the transaction processing might be slower than usual. It could also be due to policy changes regarding the trade of certain crypto tokens. If the issue continues over a long period, it may be a good idea to check for any updates or announcements from BitMart regarding Safemoon. Remember, it's always important to ensure that you are running the latest version of the BitMart app.
Asked Mar 25, 2024 4:45 PM

Help me with my BitMart customer service issue

Platform Information

What is BitMart and how do I use it?

BitMart is a cryptocurrency exchange platform that allows users to buy, sell, and trade a wide variety of digital assets. It provides To use BitMart, one would start by creating an account on their website. This process usually requires providing some personal information and verifying your identity, which is a common security measure in the cryptocurrency industry. Once the account is set up, users can deposit funds into their BitMart wallet. This can usually be done via cryptocurrency transfers or through bank transfers, depending on the user's location and the available payment methods. After funding the account, users can begin trading by selecting the desired cryptocurrency pair and placing buy or sell orders. BitMart also provides various tools and resources, including real-time charts and market analysis, to aid users in making informed trading decisions. For information on specific features or any inquiries, the current website may offer additional resources or contact information....

Is BitMart available in my country?

BitMart is a global cryptocurrency exchange that caters to users from various countries around the world. However, the availability...

What mobile options are available for trading on BitMart?

BitMart offers a mobile application designed for both iOS and Android devices, providing users with a convenient platform for trading...

Account Setup

How do I create an account on BitMart?

Creating an account on BitMart is a straightforward process that is designed to be user-friendly. First, users should visit the official Once the form is submitted, an email verification link will be sent to the provided email address. Users must check their inbox, click the verification link, and follow any additional instructions to activate their account. After activation, users can log in and begin exploring the various features that BitMart offers, such as trading and managing their crypto assets. For any specific questions during the process, users may consider checking the current web page for additional resources or information....

What should I do if I forget my BitMart password?

If a user forgets their BitMart password, they can follow a straightforward process to regain access to their account. First, they Once they receive the email, users should follow the provided link to create a new password. To enhance security, it is advisable to select a strong password that is unique and not easily guessable. After successfully resetting the password, users will be able to log into their BitMart account with the new credentials. If any difficulties arise during this process, users may wish to review the current web page for further assistance or information....

Trading and Fees

What are the fees associated with trading on BitMart?

BitMart has a specific fee structure that traders should be aware of when using its platform. Generally, the trading fees are comprised The typical trading fees on BitMart are relatively competitive compared to other cryptocurrency exchanges. They are calculated as a percentage of the total trade volume and can vary based on the user's trading volume within a specified timeframe. Users with higher trading volumes may qualify for reduced fees as part of a tiered fee system. Additionally, it is essential to consider that there may be withdrawal fees associated with transferring cryptocurrencies from the BitMart platform to an external wallet. These withdrawal fees can differ significantly depending on the cryptocurrency being withdrawn and are subject to change, so it is advisable to check the specifics on the current web page for accurate information. To sum up, traders on BitMart should be attentive to both trading and withdrawal fees, as understanding this structure can help in making informed decisions while trading on the platform. For the most precise and updated fee information, it is always a good idea to refer to the fee schedule available on the BitMart website....

What cryptocurrencies are available for trading on BitMart?

BitMart offers a diverse range of cryptocurrencies for trading, catering to the interests of various traders and investors. The platform Users may find that the specific availability of cryptocurrencies can change regularly, depending on market trends, regulatory factors, and other considerations. Therefore, for the most up-to-date information regarding which cryptocurrencies are currently available on BitMart, it is recommended to visit the official website or check the trading platform's listings. This will give users a clear overview of all the currency options they can explore and trade....

Can I use BitMart for token trading?

Yes, BitMart supports token trading, allowing users to buy, sell, and exchange various cryptocurrencies and tokens on its platform. Traders can take advantage of the user-friendly interface and various trading tools provided by BitMart to analyze market trends, place orders, and manage their portfolios effectively. Additionally, BitMart often features promotional activities, such as token listings and trading competitions, which may further benefit traders. For those interested in exploring tokens available for trading, it is advisable to check the current offerings on the BitMart platform directly on their website....

Funding and Withdrawals

How can I deposit funds into my BitMart account?

To deposit funds into a BitMart account, users generally need to follow a few steps within the platform. First, it is important to To initiate a crypto deposit, users must select the cryptocurrency they wish to deposit. This action will generate a unique deposit address for that particular cryptocurrency. Users should copy this address, as it is necessary for transferring funds from their external wallet to their BitMart account. It is essential to ensure that the correct cryptocurrency is sent to the correct address, as sending funds to the wrong address may result in a loss of funds. In the case of fiat deposits, users may need to link a bank account or select a specific deposit method offered by BitMart, which can vary by region. After selecting the desired method, users should follow the prompts to complete the transaction. For the most accurate and up-to-date information regarding deposit methods and to view specific instructions, users should refer to the relevant section of the official BitMart website....

How do I withdraw funds from BitMart?

Withdrawing funds from BitMart involves several straightforward steps. First, the user must log in to their BitMart account. Upon accessing After selecting this option, the user will need to choose the cryptocurrency or fiat currency they wish to withdraw. Following this, they will be prompted to enter the withdrawal amount and the recipient wallet address or bank account details, depending on the type of currency being withdrawn. It is crucial that the user double-checks this information to ensure accuracy, as transactions cannot be reversed once initiated. Additionally, BitMart may require the user to go through a security verification process, such as two-factor authentication, to confirm the withdrawal request. Once all the information has been filled in and verified, the user can submit the withdrawal request. The processing time may vary depending on the currency and network traffic, so it is advisable to monitor the status through the account. For further guidance, it is helpful to refer to the official BitMart website where additional information may be available....

Are there minimum withdrawal amounts on BitMart?

Yes, BitMart does have minimum withdrawal amounts that can vary depending on the specific cryptocurrency being withdrawn. Each digital...

Security and Support

What security features does BitMart have?

BitMart has implemented several security features to protect its users and their assets on the platform. One of the key measures is In addition, BitMart employs advanced encryption technologies to secure user data and transactions. This encryption helps to ensure that sensitive information remains private and protected against cyber threats. Another important feature is the use of cold and hot wallet systems. Cold wallets are not connected to the internet, making them more secure against hacking attempts, while hot wallets facilitate easier access for day-to-day transactions. BitMart also conducts regular security audits and monitoring to identify and address potential vulnerabilities. This proactive approach to security helps maintain a safe trading environment. Furthermore, the platform has policies in place to handle incidents swiftly, ensuring that users are notified and measures are taken to mitigate any risks. Users are encouraged to stay vigilant and follow best practices for online security, such as using strong passwords and being cautious of phishing attempts. For more detailed information regarding security protocols, interested users might consider checking BitMart's official website, where they can find updated resources and guidance....

How do I contact customer support on BitMart?

To contact customer support on BitMart, users typically need to visit the official BitMart website, where they can find relevant information...

Account Management

What educational resources does BitMart provide?

BitMart offers a variety of educational resources designed to assist both new and experienced traders in enhancing their understanding The BitMart website is known to feature a dedicated educational section where users can access tutorials, guides, and frequently asked questions that explain different aspects of using the platform. This can be especially beneficial for those who are just beginning their trading journey. Furthermore, BitMart encourages community engagement through its discussion forums, where traders can share their experiences and advice. To stay current with market developments and trading strategies, users might also find it helpful to regularly check the BitMart blog, where updates and educational content may be shared. For anyone seeking specific educational materials or additional assistance, exploring the current web page can provide valuable contact information....

How do I view my transaction history on BitMart?

To view transaction history on BitMart, users can follow a straightforward process within the platform. First, they should log into In this section, users can often find a "Transaction History" or "Order History" option. Clicking on this will display a comprehensive list of all completed transactions, including deposits, withdrawals, and trade activities. Additionally, users may have the option to filter this history by date range or type of transaction, making it easier to locate specific entries. For any specific features or updates related to transaction history, it is advisable for users to refer to the current BitMart website, where they can find detailed instructions that may vary depending on recent updates or changes in the user interface....
We look to the BitMart issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
BitMart issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated