Bank of IrelandFAQ client

If your new card isn't working with your current PIN, it may be due to some technical issue. New cards usually work with old PINs if the card number hasn't changed. Firstly, ensure that you activated your new card properly. If you are still facing problems, we suggest that you go to a Bank of Ireland ATM to change or reset your PIN. If the problem still persists, it might be a more complex issue, in which case you should visit your local branch or call customer service directly for further help.

You can retrieve payment notifications through the Bank of Ireland's 365 online banking service. When you log in to your account, you will be able to view and manage your notifications by heading to the 'services' section. Under the 'mail box' area, you will find your payment notifications that have been sent to you by the bank. These notifications provide detailed information about the payments made into and out of your account. Please ensure you check these notifications regularly for updated and important information about your account.

If your Visa card is not working online, there could be several reasons for this issue. You might have entered card details incorrectly, reached your credit limit, or the card may have expired. Sometimes, the bank might block certain transactions for security purposes. Another reason could be that your internet connection was interrupted during the transaction. If you are certain all these details are correct and your internet connection is stable, we recommend contacting your bank for further assistance. They will be able to investigate and hopefully resolve the issue for you.