Admiral Insurance CompanyFAQ client

There is a link to the most up-to-date contact information right here on this page that you are viewing.

It’s possible there was an issue with the direct debit process or a glitch in the system. We recommend checking your bank details on file and ensuring there are sufficient funds in your account.

We're sorry to hear about your experience. Usually, after the communication that your car is a write-off, the claims team should then get in touch to discuss the next steps regarding your settlement. The time it takes can vary, depending on the complexity of the claim and workload. Rest assured, they should get back to you as soon as they can to help resolve this matter. It's essential to keep your lines of communication open so that you can quickly respond once they get in touch. If there's a delay, please bear with them. Rest assured that they're doing their best to handle your claim.

No, upgrading your license from an international driver's license to a UK provisional driver's license does not entitle you to a refund from Admiral Insurance. The rates are determined based on a multitude of factors such as your driving experience, type of the license, and driving history, etc. Upgrading your license could potentially change your insurance premium, but it doesn't automatically result in a refund. It’s always advisable to speak to your insurer when there are changes in your circumstances.

Admiral Insurance Company does not have a direct email address for customer service enquiries. However, you can reach them via online forms available on their official website specific to the type of request or query you have. Fill these out with your details, including your policy number, to ensure you receive the most accurate assistance. If it's urgent, consider reaching out to them through their phone helplines. It's worth noting that due to privacy and security concerns, many insurance companies are shifting away from email communication to protected online platforms. It's always best to check the company's official website for the most current contact information.