ActBlueFAQ client

To dispute a donation charge, you should first check your bank statement for details about the charge. If you believe there’s an error, you can reach out to your bank or card issuer to initiate the dispute process. Additionally, you can check the donation confirmation email for details or instructions related to your specific transaction. If you need more assistance, there is a link to the most up-to-date contact information on this page.

Yes, you can view a list of your donations by logging into your ActBlue account. Once logged in, you should be able to access your donation history, where you can find details of all your contributions.

If you believe you have been charged for donations that you did not make, you can initiate a refund through the platform you made the donations on. Typically, refunds can be processed directly through the ActBlue system, following their specific procedures. Look for the option to manage your donations or request a refund.

We're sorry to hear about your inconvenience. While ActBlue generally accepts most debit cards, there could be specific challenges preventing your transaction. In such a case, we recommend checking with your bank first, as they may have blocked certain online transactions. If you're still having issues, consider alternate forms of payment. ActBlue accepts Paypal, and you can also set up a bank transfer using ActBlue Express. Your support matters and we appreciate your commitment to making a contribution.

If you need to cancel an unauthorized payment made to ActBlue via PayPal, the first step is to reach out to PayPal immediately to inform them about the unauthorized transaction. They will guide you through their dispute procedure. Simultaneously, you can also contact ActBlue customer service. They can help investigate the issue and possibly return the transaction from their end. It's important to act quickly in matters of unauthorized transactions to ensure your financial safety and integrity.