How do I talk to a live human at WalMart MoneyCard?
A:Press 5, then enter social security number and zip code.Our free phone can also navigate phone menus to get a live human at WalMart MoneyCard for you.
Q:
Does WalMart MoneyCard offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for WalMart MoneyCard below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this WalMart MoneyCard phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 5, then enter social security number and zip code.
Below are some clips we've found from WalMart MoneyCard's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Walmart.
To better assist
Verifying your credentials should be quick."
Excerpt from a call with WalMart MoneyCard
Monday, January 29, 2024 3:50 PM
They may ask your reason for calling (instead of a menu)
"To report your card lost or stolen, press one.
If you bought this card in error and need help, press two.
If you believe you have been the please enter the sixteen digit card number of what you're calling about."
Excerpt from a call with WalMart MoneyCard
Monday, February 5, 2024 9:45 PM
They may ask you to enter information with the dial pad
"Thank you for calling Walmart.
To access access your account information and to better assist you, please enter your sixteen digit card number or nine digit Social Security number."
Excerpt from a call with WalMart MoneyCard
Friday, May 16, 2025 6:20 PM
The first phone menu
"Thank you for calling Walmart.
Our menu options may have changed, so please listen carefully before making your
This is a reminder to keep your phone number up to date to ensure you receive timely notifications, security alerts, and important service updates.
You can review and update your account by logging into the website walmart money card dot com.
Or to our mobile applications. Thank you for keeping your account secured and connected.
To hear the status of an existing dispute or to dispute a transaction you don't recognize,
To hear your balance, transactions, direct deposit, and account related information, press one.
To report your card lost or stolen, press two."
Excerpt from a call with WalMart MoneyCard
Thursday, July 17, 2025 3:29 PM
What are the hours and when should I call?
WalMart MoneyCard operates the call center for this 877-937-4098 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 663 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with WalMart MoneyCard at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this WalMart MoneyCard phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like WalMart MoneyCard staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call WalMart MoneyCard is Sunday.The most busy day to call is Tuesday, which averages 51% more phone calls by comparison.Again, this is based on a sample of 663 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call WalMart MoneyCard is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that WalMart MoneyCard staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Calling this number wasn't very effective because you need to have an account with MoneyCard to get much assistance. There is a way to get through to a representative without having an account, but the assistance you get after doing so really isn't very effective.
When you call, you're expected to provide either your 16-digit account number or your nine-digit Social Security number to get assistance. However, if you don't have this information or don't want to provide it, there are other options to get assistance. You can ask for help if you bought a card in error, need to close an account or need other assistance from someone.
I chose other assistance and was connected with a representative after about a minute and a half of waiting. When I got connected, the representative asked me for my account number, and I said that I didn't yet have an account number and wanted to ask about the details of getting a MoneyCard account.
She asked what kind of details I needed, and I said that I was confused as to whether the MoneyCard was a credit card or a debit card. She said that she understood that I wasn't yet a card holder and would look for the information. Before doing so, she wanted to get my name and address, and I hung up at that point because I didn't really feel comfortable giving that information for a simple question.
I received a call back to attempt to continue to get information from me, which I did not answer. Based on this interaction, I feel like this number is best used by people who already have a card as opposed to those who need information. If you're just trying to get information, it seems like you'd be better off going online and searching.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call WalMart MoneyCard
If you have time to do a bit of reading before you call WalMart MoneyCard, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any WalMart MoneyCard customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to WalMart MoneyCard, and their purpose. Are any of these similar to the reason you are trying to call?
Update mailing address: "I need to update the address for my new card."
- From a call lasting 8m 1s , Jul 17, 2025 4:03 PM
Missing new card: "I ordered a new card, and it's been well over a week."
- From a call lasting 11m 53s , Jul 17, 2025 3:32 PM
Information about why customers call WalMart MoneyCard is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- WalMart MoneyCard customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is WalMart MoneyCard's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a WalMart MoneyCard agent. This phone number is WalMart MoneyCard's best phone number because 198 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-937-4098 include Account Access, Register Card, Blocked Card, Lost or Stolen Card, Registration Trouble and other customer service issues. Rather than trying to call WalMart MoneyCard first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, WalMart MoneyCard has 1 phone number. It's not always clear what is the best way to talk to WalMart MoneyCard representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for WalMart MoneyCard. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like WalMart MoneyCard. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
