A:Don't press anything, just wait on the line.Our free phone can also navigate phone menus to get a live human at TD Ameritrade for you.
Q:
Does TD Ameritrade offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Wednesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages. · To get started, enter your card or account number followed by the pound sign. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Don't press anything, just wait on the line. · If you have an existing account, press 1. To open an account or transfer an account to Ameritrade, press 2. If you know the extension of the person you are trying to reach, press 8. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for TD Ameritrade below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this TD Ameritrade phone number to document the phone system.
Here is how our research team describes the way the TD Ameritrade phone system greets you: If you have an existing account, press 1. To open an account or transfer an account to Ameritrade, press 2. If you know the extension of the person you are trying to reach, press 8.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just wait on the line.
Below are some clips we've found from TD Ameritrade's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Please be aware that due to special system maintenance, some functionality on our interactive voice response system and website may be unavailable.
We apologize for any inconvenience.
Welcome to TD Americhrade. Please note that the US markets are closed for the holiday.
However, our client services representatives are available to assist you.
To hear about the dates when TD Ameritrade sends out your tax documents, press nine.
Otherwise, please stay on the line.
For assistance with an exist account, please press one.
To open an account, or transfer an account to t to help us provide you with the best possible serve service, please enter your nine digit TD Ameritrade account number."
Excerpt from a call with TD Ameritrade
Friday, March 29, 2024 9:39 PM
They may ask you to say or enter information
"All accounts have now moved to Charles Schwab. Your call will be transferred to representative.
Hello. You've reached Schwab, and we're glad you called.
If you have an existing Schwab account or transitioning TD Ameritrade Inc account, please say or enter the last four digits of your Social Security number."
Excerpt from a call with TD Ameritrade
Monday, September 23, 2024 6:46 PM
The first phone menu
"Welcome to TD Ameritrade Inc. For assistance with an existing account, please press one.
To open an account or transfer an account to TD Ameritrade, press two.
If you know the extension of the person you are trying to reach, press eight."
Excerpt from a call with TD Ameritrade
Tuesday, April 16, 2024 7:04 PM
What are the hours and when should I call?
TD Ameritrade operates the call center for this 800-669-3900 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 263 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with TD Ameritrade at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TD Ameritrade phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TD Ameritrade staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TD Ameritrade is Sunday.The most busy day to call is Wednesday, which averages 268% more phone calls by comparison.Again, this is based on a sample of 263 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call TD Ameritrade is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that TD Ameritrade staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
When I called this number, an automated menu system answered and immediately asked me to press 9 for information on when tax documents would be sent or to stay on the line for anything else. After waiting a few seconds, it gave me three options: help with existing accounts, opening or transferring a new account, or a button to press if I knew the extension of the person I was trying to reach. I went with the first option. If you do need information about receiving tax documents, the recording doesn't give specific dates; it tells you where to find them through your online account.
For help with an existing account, the system asks for your nine-digit account number. If you don't know it, you can enter your social security number instead. I accidentally mistyped mine and discovered that you can enter any nine-digit number and it will still take you to the next menu. This one has several different options. In order, they are: quotes, help with online account login, place a trade, general account questions, new accounts, enter an extension, repeat the menu, or hold for a customer service representative. As far as I can tell, all of the options except the first take you straight to a rep. Choosing "new account" from the first menu does as well.
The "quotes" option allows you to say a company name or enter its ticker symbol via button presses. I always prefer button presses to speaking, but they use a system I've never seen before. Each letter is two button presses — the first is the button the letter is on, and the second for its position. It's probably the only way to keep dozens of three- and four-letter abbreviations straight. Once you enter the ticker symbol for the company of your choice, the automated voice will give you the current stock price. From there you can get more detailed information or transfer to a rep.
The rest of the menu options will get you to a customer service representative. They answered my call in less than a minute. The man greeted me with his first and last name and asked for mine. He was pleasant and professional throughout the call. I had questions about locating an old account and possibly opening a new one. He couldn't find the old account, but he tried several different methods so I was confident he wasn't overlooking it. He was patient when I explained that it could be under a different name and he checked them all at my request.
Since I didn't have an account, I wanted to create one. The rep explained how I could do so online and offered further assistance, but I decided to do it on my own. Overall it was a positive experience. However, TD Ameritrade is merging with Charles Schwab and new accounts must be opened with the latter. I don't think this line could help me with my new account; I'll need to contact Schwab instead.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call TD Ameritrade
If you have time to do a bit of reading before you call TD Ameritrade, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any TD Ameritrade customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TD Ameritrade, and their purpose. Are any of these similar to the reason you are trying to call?
Questions about short selling: "I am hoping to learn the procedure on getting hard to borrow stocks."
- From a call lasting 32m 15s , Feb 12, 2025 9:32 PM
Password recovery assistance: "I can't remember my password or none of that, man."
- From a call lasting 5m 29s , Jan 18, 2025 3:13 AM
Unable to access account: "I tried signing in and it told me I needed to put my phone number in, but I am not getting anything."
- From a call lasting 23m 45s , Jan 17, 2025 8:57 PM
Account setup for investing: "I want to set up an account where I can do a direct deposit."
- From a call lasting 15m 47s , Dec 12, 2024 7:43 PM
Information about why customers call TD Ameritrade is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and TD Ameritrade will reply our your email.
As a last, sometimes only, resort- TD Ameritrade customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is TD Ameritrade's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TD Ameritrade agent. This phone number is TD Ameritrade's best phone number because 216 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-669-3900 include Get financial advice and other customer service issues. Rather than trying to call TD Ameritrade first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, TD Ameritrade has 3 phone numbers. It's not always clear what is the best way to talk to TD Ameritrade representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TD Ameritrade. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TD Ameritrade. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
