Contact Mercari

The best of the 5 ways to get in touch with Mercari by GetHuman

Mercari Phone Number
888-325-2168 · Service Clients
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Mercari Live Chat
Unfortunately, Mercari does not offer live chat as a channel for customer service at this time.
Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Click to chat with a paid expert.

Recent reasons customers contacted Mercari:

I recently sold a listing for a buyer, it’s a bundle of * pops specifically asked by th...
Hello i am having troubles remembering my password and cannot log in . I have tried the...
I CANNOT PLACE MY ORDER - I NEED AN ANSWER IMMEDIATELY. THERE’S ONE LEFT AND I DON’T W...
I cant rate my sellers it keeps coming up error item not found.*I have had the best exp...
You guys collected the funds BEFORE I even received the item. I thought I was supposed...
I sold * chairs but there is only * shipping label and UPS needs to send the chairs in...
While listing for selling on Mercari am I allowed to limit shipping to ** states and sa...
Where's my refund? Item was returned.
I want to know how to change shipping methods so I don’t have to ship myself on certain...
I had two books in the cart but I did not see the option to order both. I do not know i...
The delivery pick up guy sent was not equip to deliver the buyer package. No car for de...
Product was received damaged and want a refund.
I paid for my first package to ship I had no way to print labels and I need to get ID verify
My account is blocked and i don't know why, i sign in with email or facebook, that's no...
A buyer recently made a purchase from me, but it lists the buyer as "undefined" - is th...
More customer issues

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Mercari contact information - compared

Above are our top recommendations for how to contact Mercari, including their top phone number and live chat options. Below you can compare and contrast the 5 ways to contact Mercari by looking at which ones are the fastest and which ones other customers recommend the most for solving Mercari customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Mercari across the following mediums: Phone, Web, Email, Twitter, Facebook.

Phone number / contactWaitVotes
888-325-2168
Service Clients
6 min275
https://www.mercari.com/help_center/
Service Clients
<10 heures91
contact@mercari.com
Service Clients
<6 heures428
@mercari_app
Service Clients
11 min404
facebook.com/MercariApp/
Service Clients
15 min405

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