I purchased a tablet through Verizon that was supposed to come with its own mobile broadband, but recently, I seemed to keep experiencing connectivity issues. The tablet was supposed to be used for my children while we were out of the house, and it wasn't working well for me. Ideally, they were supposed to be doing schoolwork while I did my work. This led me to the support line to talk to Verizon.
I dreaded calling Verizon because the last time I called their general service line, it took me nearly half an hour to get through all of the directories and then to actually talk to people. That is why, this time, I looked for a more specific number to get service. I thought that if I called a more specialized line, I might be able to get through it quicker and get my problem resolved without wasting my afternoon. That is how I stumbled onto this line to Verizon wireless mobile broadband support.
A lot of people probably call Verizon on a regular basis. People probably call about their mobile service, mobile broadband services, tablets, technical support, outages, etc. However, the company is large enough that it could afford to stock enough customer service agents to help cut down the wait.
The number one reason why this call wasn't so bad is because I accidentally discovered a hack, which I would highly recommend that other people who call this number also use.
So when I first called, an automated messaging agent stated, "Welcome to Verizon wireless mobile broadband support. To start, enter your number." I entered my number as instructed, and it told me, "For activations with a 1 or 2-year agreement, press 1. To activate service without a term or for any account questions, press 2." These seemed like vague options, and I wasn't sure where my issue fell on this list, but then I got lucky.
It paused, and I felt it was about to give me more options, but my kids got very loud, and the automated agent picked up on their background noise. It told me it didn't recognize the entry, and I thought it would hang up on me, but instead, it transferred me directly to a hold line for a customer agent. I got to skip the rest of the directory because my kids didn't understand my instructions to stay quiet! This is the one time I am grateful for that because I got to the hold music in under two minutes.
It then told me, "Your call may be recorded for quality control and experience," and I had to sit on the hold line for about 12 minutes. The agent had to transfer me to technical support, but I did get an answer after the long wait.