Calling this number was really straightforward, as I was able to get someone on the phone within a matter of minutes. When I dialed, I was thanked for calling Omni Hotels and asked to select the reason I was calling. I chose reservations, and the system quickly connected me to a representative.
Upon answering, he asked me to provide my name and thanked me for calling Omni Hotels. I provided my name, and he greeted me again and asked how he could provide assistance.
I said that I was looking at the website and was starting to plan a future trip. I had spotted different rates for the same room, including non-refundable, semi-refundable and fully refundable prices. I asked him what the difference was between the three options and how long I would have to cancel in each case.
He told me that the difference in each situation was in the price offered and in how long I would have to cancel, and the cancellation time could change depending on the hotel that I wanted to book. He explained that if I chose the non-refundable option, I'd be locked into the price once I'd made my deposit, which would happen right away.
If I chose a semi-refundable option, I'd usually be able to cancel and get a refund within five to 10 days of my planned stay. The window I had would depend on the hotel itself, but he explained that I would be fine getting a refund if I canceled before that restriction.
Finally, he said the last option was completely refundable up until the day I needed to check into the hotel. He then said that I should make my selection based on how far out I was from my trip, with the non-refundable price making the most sense if I was traveling in a couple weeks and the fully refundable choice better for trips of six months out or more.
I asked if there were any exceptions to the policies he had explained, and he confirmed that there were not. With no other questions to answer, I thanked him for his explanations and moved to end the call. He thanked me again for calling and wished me a pleasant day.
I was very impressed with how seamless and thorough this call was. Nothing was rushed, and I got a full explanation without having to ask to have anything clarified for me. It was clear this representative was experienced and knew what he was talking about.
The wait time was also a positive, as I got help almost immediately. Based on this action, I would not hesitate to use this number if I needed to call Omni Hotels for customer support.