I have a supplemental Medicare health insurance plan through United Healthcare and AARP, and when I signed up I thought that I opted in for a program that gave me access to a lot of free gyms. However, now I can't seem to find any information on it. Therefore, I thought the best thing I could do was call the company and ask them about it. Searching online was tiresome, and this way I could get information about how to use the program and what I would need to get signed in, etc.
Now I'm aware that AARP is a huge company, and that they probably get a lot of phone calls so I was hoping that I would be able to get to someone without spending too much time on hold. Thankfully, it was only about ten minutes, I just had to deal with making my way through the directory first. In terms of calling an insurance company though, this certainly wasn't the worst experience I have had.
When I called, I was greeted by an automated assistant who said, "Thank you for calling United Healthcare about the AARP supplemental health insurance plans from United Healthcare or one of its affiliates. This call will be monitored or recorded for quality purposes. If you are already enrolled in an AARP Medicare supplemental health insurance plan or are calling on behalf of someone who has this insurance, press or say 1. To find out more about these products or insurance plans, press or say 2. If you are a doctor or a doctor’s office, press or say 3."
I already have a health insurance plan, so I chose option 1, and then I was given a new set of options, "If you’d like to use our automated service to make a payment, listen to claim filing instructions, or order replacement materials such as ID cards, press or say 1. To enroll or learn more about individual plans that may fit your needs or budget, press or say 2. To speak with someone about your plan, press or say 3. For information on our 24/7 nurse line or to speak to a registered nurse about health concerns, press or say 4."
Out of this array of options, the best option was 3, but I was intrigued to learn about the nursing line. I didn't know there was a 24/7 nursing line I could use, but now I plan to use that resource if I need it. I had to wait about ten minutes and then Ryan picked up. He spoke fluent English and we talked a bit about the program. By the end of the call I knew where I could go and what number I would need to sign in so I was happy with the outcome.