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If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Xero provides this option.
Use this email address to request help with customer service
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Xero will reply our your email.
How should I prepare for my conversation with Xero?
If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Xero, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.
Xero is cloud-based accounting software that aims to simplify financial tasks for individuals and small businesses. It allows users to access their financial information from anywhere and collaborate with their accountant or bookkeeper in real time. Xero offers a range of features including invoicing, expenses, bank reconciliation, payroll, and reporting.
To begin using Xero, users need to create an account and connect their bank and credit card accounts. The software automatically imports and categorizes transactions, eliminating the need for manual data entry. Users can then create and send professional invoices, reconcile bank statements, track expenses, and manage payrolls. Xero also offers integration with various third-party apps that further enhance its functionality.
By securely storing financial data in the cloud, Xero ensures that users can easily access their information, generate reports, and make informed business decisions.
Xero offers a range of robust reporting features designed to provide users with valuable insights into their financial data. Users can generate several standard reports, including balance sheets, profit and loss statements, and cash flow statements. Additionally, Xero allows users to create and customize reports to meet specific business requirements. These customizable reports can include details such as invoice aging, expense claims, and tracking category summaries. With Xero's reporting features, users can easily analyze key financial metrics, track performance against budgets, and monitor cash flow trends. The reports can be viewed on Xero's user-friendly interface, exported in various formats (PDF, CSV, or Excel), and scheduled to be automatically sent to specified recipients. Xero's comprehensive reporting capabilities empower businesses to make data-driven decisions and effectively manage their finances.
Xero offers three different pricing plans to cater to varying business needs. First is the "Early" plan, priced at $11 per month, providing the essentials to start invoicing, managing bills, and reconciling bank transactions for small businesses. The next tier is the "Growing" plan, priced at $32 per month, offering additional features like multi-currency support, expense tracking, and project tracking, suitable for scaling businesses. Finally, the "Established" plan, at $62 per month, offers advanced functionalities such as payroll management, advanced reporting, and inventory tracking, designed for established businesses with more complexity. Each plan includes unlimited users and 24/7 customer support. Furthermore, Xero offers a 30-day free trial for all plans, allowing businesses to explore and experience the platform before making a commitment.
Click the link above to get answers to just about any Xero customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.
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Conclusion and closing notes
You came here to see Xero's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Xero agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Xero anyways and help you with your issue. Over the last 18 months, 1,098 customers like you have come in search of a phone number for Xero and helped us confirm they don't have one. Common reasons that people try to call Xero customer support department include and other customer service issues. Rather than trying to call Xero first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via email or chat. Unfortunately, right now Xero doesn't have any phone numbers. It's not always clear what is the best way to talk to Xero representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
How GetHuman Helps If Xero Had a Phone Number
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Xero, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Xero customers like yourself.
GetHuman does not provide call center services or customer support operations for Xero. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Xero. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.