We're sorry to hear that your order is held up in customs. Unfortunately, iHerb does not have control over customs policies and procedures. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duties, and taxes are non-refundable, so if an item is returned due to high customs fees, we would not be able to refund the cost. If your order is detained long-term, it's possible that customs may return your order to us, in which case we will reach out to arrange a refund or replacement.
Asked Apr 14, 2024 9:38 AM