Foot LockerFAQ client

Yes, Foot Locker offers free returns. You can return items purchased from Foot Locker within 45 days, with original purchase receipts. The items should be in new condition. They can be returned to any Foot Locker store across the U.S. or using a free pre-paid return label for online orders that can be downloaded from Foot Locker's website. Keep in mind that exchanges are only available in stores.

We're sorry to hear about your experience. If Foot Locker denied your claim, you may want to escalate the situation. You can do this by reaching out to the store you ordered from, or through Foot Locker's higher customer service channels. Explain your situation in detail, including any proof you may have (like photos of the packaging upon arrival), and keep records of all communications. Persistence often yields results. If the items were purchased using a credit card, you may also be able to file a dispute with your credit card company. Unfortunately, results cannot be guaranteed, but these steps might help.