Air New Zealand Customer FAQ

Air New Zealand provides several convenient options for checking in for a flight. Passengers can choose to check in online through For those who prefer a more traditional approach, Air New Zealand also offers check-in at the airport. Travelers can utilize self-service kiosks, where they can scan their passports, select seats, and print boarding passes. Additionally, friendly staff members are available at the airport check-in counter to assist with any inquiries or requests. It is important to arrive at the airport with sufficient time before the flight’s departure, as each airport may have its own guidelines regarding check-in and security procedures. For the most current information and specific details regarding check-in options and times, it is advisable to visit the official Air New Zealand website....

The cost to change a flight booking with Air New Zealand can vary depending on several factors, including the fare type and the specific For the most accurate and detailed information, it is advisable for travelers to review the fare rules associated with their booking or to visit the official Air New Zealand website. There, one can find comprehensive information about changing flight bookings, including any relevant fees or policies that apply. It can be beneficial to have your booking reference handy when checking for specific details related to your situation....

Air New Zealand offers a variety of seat selection options to enhance the travel experience for its passengers. When booking a flight, In general, passengers can select from standard seats, which are included in the ticket price, as well as preferred or premium seats, which may incur an additional charge. Preferred seats are often located in more desirable areas of the aircraft, such as those with extra legroom or closer to the front. For those traveling in premium economy or business class, there are even more options including flatbed seats that maximize comfort for longer journeys. Air New Zealand also provides the option to manage seat selection through their website or mobile app after booking. Travelers can review their seat choices and make any necessary changes up to a certain point before departure. It is advisable to check the Air New Zealand website for the latest information regarding fees and seat selection policies, as this can be helpful in making an informed decision when booking a flight....

Air New Zealand offers a variety of payment methods to accommodate customers when booking flights and services. Generally, customers Moreover, it is important for customers to check the specific terms and availability of payment options during the booking process, as this can vary based on the flight, destination, and other factors. For the most accurate and current information about payment methods, it is advisable to refer to the payment section on the official Air New Zealand website....

Air New Zealand has specific baggage restrictions that passengers should be aware of when planning a trip. For checked baggage, the When it comes to carry-on baggage, Air New Zealand generally allows passengers to take one main piece of cabin baggage on board, typically not exceeding 7 kilograms in weight, along with a small personal item such as a laptop bag or handbag. The dimensions of the carry-on bag should also comply with the airline's guidelines to ensure it fits in the overhead bin or under the seat. It is important for passengers to note that different routes might have varied restrictions, and excess baggage fees may apply if a passenger exceeds the allowed limits. Additionally, certain items, such as sports equipment or musical instruments, may require special handling or might have different limits. To ensure compliance with current regulations, it is advisable for travelers to check the official Air New Zealand website for the most accurate and up-to-date baggage policies prior to their flight....

Air New Zealand has specific policies when it comes to traveling with pets. Generally, pets are not allowed in the cabin on most Air It is essential for pet owners to familiarize themselves with the airline's regulations and requirements prior to booking a flight. This may include health certification, microchipping, and appropriate travel carriers. New Zealand also has strict biosecurity regulations, so it is important to consider the destination and any related rules that may apply. For detailed information regarding pet travel, including fees and booking procedures, it is advisable to visit the official Air New Zealand website to access the most current guidelines and contact information for further inquiries....

Air New Zealand offers a varying meal service depending on the flight duration, class of service, and destination. For long-haul international For shorter domestic and trans-Tasman flights, the situation is somewhat different. In these cases, meals are generally not included with the standard ticket price. However, passengers may have the opportunity to purchase meals, snacks, and beverages during the flight. Air New Zealand also promotes pre-order meal options on select routes, allowing customers to choose from a menu before flying. To ensure a pleasant flying experience, travelers are encouraged to check the specific details regarding meal services for their flight on the Air New Zealand website. The airline’s official page will offer current information, including any updates or changes to meal services, so it is a good practice to stay informed about what to expect during the journey....

Air New Zealand's cancellation policy can vary depending on the type of ticket purchased, as well as the specific fare conditions associated For flexible tickets, passengers typically have the ability to cancel or change their flight without incurring significant penalties. This might involve paying a fare difference if the new ticket is more expensive. Semi-flexible tickets usually allow some changes or cancellations, but they may incur fees, and the refunds may be partially deducted from the original fare. On the other hand, non-refundable tickets are more restrictive, meaning that if a passenger needs to cancel, they may not receive any refund whatsoever, although taxes and fees might be refundable. Additionally, Air New Zealand has provisions in place for unexpected events, allowing users to cancel or change their flights if they have purchased travel insurance or if the airline has made changes to the flight schedule. Customers should be aware of any relevant time frames when making changes or cancellations, as these can impact the fees or availability of refunds. For the most accurate and specific information regarding cancellations, it is advisable to review the current web page related to Air New Zealand’s cancellation policy, where passengers will find detailed guidance based on their specific fare type and individual circumstances. Understanding these details is crucial to effectively managing any potential changes to travel plans....

Whether or not a visa is required to transit through New Zealand depends on several factors, including the traveler's nationality, It is important for travelers to check the specific requirements based on their country of citizenship, as there are various exemptions and rules that may apply. For instance, travelers from some countries may transit without a visa under certain conditions, while others may require a visa even for a short stay. For the most accurate and updated information, it is advisable to consult the official Air New Zealand website or the New Zealand Immigration website, as they provide detailed guidance regarding transit and visa requirements....

Air New Zealand does provide Wi-Fi on board selected flights, allowing passengers to stay connected while traveling. The availability...

Air New Zealand's frequent flyer program is known as Airpoints. This program rewards travelers for flying with Air New Zealand and Airpoints members can achieve different membership tiers, such as Silver, Gold, and Gold Elite. These tiers come with additional privileges and benefits that increase as members reach higher levels of status. Benefits may include upgraded service on flights, priority boarding, and enhanced earning potential of Airpoints Dollars on flights. In addition to earning Airpoints Dollars, members can also accrue Status Points, which are essential for maintaining or elevating their membership tier. Status Points can be earned through flying and other eligible spending with Air New Zealand and its airline partners. Joining the Airpoints program is free, and members can manage their accounts online, where they can view their balance, redeem rewards, and track their earning history. For detailed information about the Airpoints program, including enrollment and how to maximize benefits, it is advisable to check the official Air New Zealand website, where you will find the most current updates and resources....

Air New Zealand offers various fare structures, which may include discounts for children, especially on international routes. Generally, It is important to note that specific discounts and policies may change based on the type of fare and the route being traveled. For families planning to fly, it may be beneficial to check directly on the Air New Zealand website for the most up-to-date information regarding children's fares. Additionally, travelers can explore any promotions or special offers that may apply at the time of booking. This ensures obtaining the best value when planning a trip with children....