Calling VRBO had some positives and some negatives, with the call leaning toward the negative end of the spectrum. On the plus side, there was essentially no wait to speak to someone, as I was directed through the menu quickly and almost immediately connected to a representative once I got through. However, the representative on the other end seemed to have an issue with listening to what I was saying, as she made a few assumptions based on things I had not said.
Worse was the fact that the representative didn't appear to know the answer to my question and appeared to give incorrect information. The call started out well, as I was asked to provide my language and whether I was a host or guest. The system told me that I could choose to get help on the website as opposed to waiting on the phone, but I didn't have to wait very long. Within two minutes, I was connected with a representative and asked for my name and e-mail.
After providing this information, I was asked for the reason for my call, and I said that I was looking at possibly going to Hawai'i and wanted to know if there was a minimum stay required at a VRBO property. For some reason, the representative assumed that I was asking about a stay on Maui, even though I never specified which island I wanted to visit. I told her that I wasn't sure where in Hawai'i I wanted to go; I was just looking at this point.
She said that she would look up the information and asked if I could be placed on hold. I said that was fine and waited a few minutes. Eventually, she came back and said that she needed a bit more time to see if she could find the information. When she returned for the second time, she said that there wasn't any kind of minimum to rent from VRBO in Hawai'i and started to provide excess details that I hadn't asked about. I decided to leave the conversation there and thanked her for the information. Once I did, she quickly ended the call and hung up.
Upon hanging up, I checked the information and saw that in Hawai'i, a 30-day minimum exists on almost all rentals, with only a few exceptions that required registering with the state. Given that most VRBO properties on Hawaii have a 30-day minimum listed, it seemed incomprehensible that the representative didn't know this was a thing. This information wasn't useful, and while it wasn't a problem, it also created more problems than it solved.
Overall, I was not impressed with the representative on this call. I thought that she didn't do a good job listening and didn't really provide helpful information. Further, when the call ended, she seemed in a hurry to end things. Based on the service that I received on this call, I wouldn't use this number unless I absolutely needed to use it.
This is VRBO's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a VRBO agent. This phone number is VRBO's best phone number because 46,134 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-228-3145 include Find Reservation, Update Account Info, Refund a Charge, Listing Not Showing, Cancel Booking and other customer service issues. The VRBO call center that you call into has employees from India, Philippines and is open 24 hours, 7 days according to customers. In total, VRBO has 1 phone number. It's not always clear what is the best way to talk to VRBO representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for VRBO. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like VRBO. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.