US Postal Service Customer Service Issues

In July, I received a message from a person on Facebook about buying a watch I was selling, who claimed to be in Israel. They attempted to trick me by making a fake western union money transfer, promising to share the routing number if I provided a USPS tracking number. Seeing through the scam, I alerted USPS to prevent the package from reaching the scammer. Despite assurances that the package wouldn't leave the country, it unfortunately reached the fraudster. USPS closed the case without resolution, stating they couldn't assist, even though international agents had suggested otherwise. I have been caught in a loop with USPS representatives, unable to get a clear answer or file a claim due to an error message about an existing article number on their website.

I was told my package was ready for pickup at the Post Office in Butler, Pennsylvania, [redacted]. After leaving work early yesterday to collect it, I was informed it was still with the carrier. I provided my details and said I would return today, 8-24-[redacted], at 4:30 pm EST to pick it up. I also asked to be contacted if any issues arose. Despite leaving work early again today and arriving at 4:30 pm EST as planned, I was told the package had been disposed of. I am extremely frustrated with this situation and deeply disappointed with the service I received. I updated my address two months ago, but USPS claims it's invalid. They cited this as the reason for discarding my package today. USPS's handling of this entire matter has been unacceptable. Their solution of advising me to contact the shipper is inadequate, as they disposed of my package within 24 hours of it being available for pickup, even after my attempts to collect it.

I sent a letter from the Auburn Gresham USPS on August 15, [redacted], using Priority Mail to Mr. Cooper Mortgage in Lewisville, Texas. Unfortunately, the company has not received the envelope and there has been no activity on it since it was dropped off at the post office. Despite being informed it would arrive by August 18th, there has been no progress as of August 28th. I have visited the post office twice to discuss this with a representative, but each time I was told that they were too busy to assist me with this issue.

I received a misleading message stating, "Delivery attempted, but front door or driveway was not accessible. Essex, MD." I am perplexed as my address is in [redacted], and the package was sent to the local post office in [redacted]. Subsequently, the package seems to be held up in Essex, [redacted]. Moreover, USPS falsely claimed a delivery attempt on Sunday, 8/27/23. This is untrue, as I was at home all day without any obstacles to delivery like a fence, gate, or aggressive dog.

Hello, I wanted to share my recent experience with an online retailer based in the United States. I made a purchase for about €[redacted] and collected my package at the post office on September 1st. However, I was surprised to be asked to pay a hefty "customs fee" of 32€. I have reached out to the French customs service, but I would appreciate some clarity on this matter from you as well. The tracking number for my parcel is LB[redacted]84US. Thank you for your assistance. Have a great day. Best regards.

I am struggling to retrieve a package that was intercepted due to being involved in a scam. Despite paying for delivery over a month and a half ago, the package has been continuously bouncing between different states. I recently found out that the package is in another city in a different state. Now, there is talk of having to pay again for it to be returned to me. This situation is testing my patience, and I urgently need someone to contact me as soon as possible.

I have ordered a package from China to Doral, Florida, USA using Global Express with tracking number LP[redacted][redacted]. The tracking information indicates that it was delivered on July 18th, [redacted]; however, I have not received it yet. The package was sent to a shipping forwarder (West Tech), who mentioned that USPS sometimes marks packages as delivered before the actual delivery. Despite previous delayed deliveries, this is the longest I've waited after the package was marked as delivered. USPS seems to be unreliable, and I plan to use UPS or FedEx in the future. I am currently unsure about the whereabouts of my package.

I've been eagerly waiting for a package from Italy. After contacting the sender, they provided the tracking number EB[redacted]86IT. To my surprise, the tracking information indicates that it's being shipped back to the sender. According to the details, it was not collected from the local post office and was returned. I never received any notification to pick it up. I'm quite disappointed. Is there a way to have the package redirected back to me?

Hello, I ordered and paid the tax fee for a jacket from the shop called CURSE (order number: CURSE9100) in June, and it reached France on August 31, [redacted]. I didn't receive any information about the delivery date from the company, even though it was supposed to be in the first class category. I provided my correct address in France, but I am disappointed that the delivery is delayed by one month. Kindly prioritize my delivery date preference and send me the package promptly as it was intended as a birthday present for August. Thank you for your cooperation. Best regards, Ichiko ANDO-NEMTANU

I am disappointed with the customer service I received from Sharon at the United States Postal Service on September 25, [redacted], at 2:58 PM. This incident occurred at the USPS branch located at [redacted] W Blue Heron Blvd in Riviera Beach, FL [redacted]. I have encountered issues with Sharon's service before, prompting me to address this recurring problem. Frequenting this USPS location due to its proximity to my local business, I was met with unhelpful and disinterested behavior during my recent interaction with Sharon. Her dismissive demeanor towards customer inquiries is troubling and does not align with the level of service expected. Consistently poor service like this reflects poorly on the reputation of the USPS, impacting customer trust. I urge USPS management to investigate and resolve these customer service deficiencies promptly. As a regular customer relying on USPS services, I hope for a positive and efficient experience at this location in the future.

I am currently experiencing ongoing issues with the delivery of my packages. Yesterday, my package was marked as not delivered due to lack of access to my location. Despite being home all day as the package required an adult signature, no attempt was made to deliver it. This is the second time this scenario has occurred, leaving me puzzled and in need of assistance. I diligently monitor for the mail truck's arrival, yet packages are sometimes not delivered without explanation. Your support in resolving this matter would be greatly valued. Thank you for your attention to this ongoing concern. Tracking # [redacted]

I was expecting a wheelchair ramp delivery on Wednesday, but instead, a form [redacted] was left in the mailbox stating it wouldn't fit. I rescheduled the delivery for the next day with bar code 5[redacted] 9[redacted], but it did not arrive, and tracking is unavailable. When attempting to modify the redelivery, I was informed it had expired and needed to create a new one. However, I encountered difficulties as I was told I couldn't due to an existing ticket. My wife, who is disabled, urgently needs the ramp. I am willing to pick it up myself to resolve this situation promptly.

I'm having trouble signing up for dental insurance. I've attempted online and by phone, but it keeps stating my address is invalid. This issue has caused significant inconvenience for me. I've been trying to contact someone by phone for a week but have had no luck. This situation is urgent and unacceptable. I kindly request prompt assistance to resolve this matter. Please provide updates so I can secure my insurance promptly. Thank you.

I am awaiting a package that was scheduled to arrive on 9/30/23. I received a notification stating that delivery was unsuccessful due to an "undeliverable" mailbox. I reside in an HOA community with a shared mailbox, and this problem has not occurred before. While my individual slot is empty, indicating the mail has been sorted, the keys to access packages are still present, but no mail carrier has cleared them or attempted to re-deliver the package for a few days. I am eager to receive my package but have been unsuccessful in contacting my local post office by phone.

I placed an order expecting a delivery today but received a text asking for my address despite already providing it. They also requested my card details, which makes me hesitant given that the shipping was supposed to be free. I am eager to receive my package, and if delivery isn't possible, I can arrange to pick it up. I need a resolution soon. The tracking number provided is US[redacted][redacted].

I dropped off three packages at the Post Office located at [redacted] E. Alameda Pkwy [redacted] on September 30th and my customers have not received them. According to the USPS website tracking, it says: "A status update is not yet available for your package. It will be available when the shipper provides an update or the package is given to USPS. Check back soon." Yesterday, I visited the post office to ask them to look for the packages, but they refused. I kindly request someone at this Post Office to search for these packages. Please provide me with an update at [redacted].

I got a text notifying me of an issue with the delivery address, but I don't have a tracking number. I'm being charged 30 cents, and when I tried to update my card information, it was not accepted. I recently moved to this address and can only use Cash App. I need assistance sorting out this package matter. Thomas D. Phone #: [redacted] Address: [redacted] Bluff Avenue Racine, WI [redacted]

I recently received a text message from USPS ECCC with a link. Since I am expecting a package, I clicked on the link. However, the link was broken, and when I tried to see a preview, there was none available. The text notifications kept coming all through the night and into the early morning hours, which was a bit disruptive. I should have silenced my phone, but it wasn't a major issue. I just want to caution everyone to be vigilant and not click on unfamiliar links. It's essential to block such numbers and avoid any potential risks. I hope that the necessary actions will be taken to prevent such occurrences. I appreciate the platform provided by gethuman.com to share my experience and thoughts regarding this matter.

Hello, I am inquiring about the status of my parcel that should have been delivered since October 19, [redacted]. The tracking indicates the delivery attempt was made, but the address was not found, even though my son was home and did not see anyone. I need to retrieve this parcel today. The tracking number is: CH[redacted]16US. I went to the Mandres Les Roses post office, but they were unable to provide any information. Regards,

I am addressing my concerns with the mail delivery to my residence. My bank statements from May to August did not reach me, and I suspect they were mistakenly delivered to two other houses in Pupukea/Haleiwa with similar addresses. The addresses in question are 59-[redacted] Alapio Road and 59-[redacted] Makana Road, whereas I reside at 59-[redacted] Akanoho Place. Our mail is handled by the Waialua post office, and often we receive mail intended for others, which I promptly return. Regrettably, not all neighbors exhibit the same diligence, as evidenced by a past delivery issue with a Great Courses package. Despite attempts to contact the post office management, I have faced challenges. I seek assistance in ensuring the correct delivery of my mail, particularly my upcoming October statement.