Amazon UKFAQ client

Amazon UK's return policy is based on the reason for the return. If the item was damaged, defective, or incorrect due to an Amazon error, you'll usually get a full refund and won't need to pay for return postage. However, if you're returning an item because it's not suitable or you've changed your mind, you may be responsible for the return costs. Amazon UK uses a prepaid system, so if there are charges for return postage, it will be deducted from your refund.

Hmmm... we're not sure about that. The availability of Kindle ebooks on Amazon UK is determined by the authors or publishers. If "Carlin Maggie and the Clachan Curse" is no longer available, it could be that the author or publisher has chosen to remove it, or there may be regional restrictions that prevent the sale. Please note that the availability of eBooks can change and a title may become available again in the future.

We're sorry to hear that your parcels are being left outside your door without your knowledge. Amazon is dedicated to providing a reliable and convenient delivery service. Drivers are advised to knock or ring the doorbell upon delivery, however, if unable to gain attention or if the delivery location is considered safe, they may leave the package at your door. This prevents packages from going undelivered. If you're consistently encountering this issue, please report it to Amazon customer service, so we can investigate and work towards a solution.

If your delivery from Amazon UK has been lost, you can request a refund by going to your Amazon orders, locating the lost item, and then selecting the 'Return or Replace Items' button. You'll be led through a series of options where you can report the item as lost. Within this process, you have the opportunity to request a refund instead of a replacement. After your request is submitted, Amazon UK reviews it and, if approved, issues a refund. The time between the request and refund can vary, but it's typically processed within a few days. Always ensure to check the policies regarding lost items for specific circumstances.

There could be a few reasons why you only received 2 pence as a refund to your bank account. Amazon processes the refunds immediately, but the time it takes depends largely on the bank and their processes which can take up to 5-7 working days. It's also possible the 2 pence you received was an initial refund confirmation transaction. If you returned multiple items in one order, each may be refunded individuallya. Also, if you used a gift card or promotional balance, it might have been returned to your Amazon balance instead. Please give it a few days, if the full refund doesn't reflect in your bank account, you may need to reach out to Amazon UK directly.