Sirius/XM Customer FAQ

To connect your Sirius to your home Wi-Fi receiver, first, install the Sirius app on your smartphone or tablet. Then, connect your smartphone or tablet to your Wi-Fi receiver. Once the Wi-Fi receiver identifies your device, open the Sirius app and start streaming your favorite channels. The audio will be transmitted to your Wi-Fi receiver, and you can enjoy the Sirius programming on your home speaker system. Please ensure your Wi-Fi receiver is compatible with your smartphone, tablet, and the Sirius app.

If you're having difficulty connecting your Sirius/XM service to your home receiver, ensure your receiver is compatible and Sirius-ready. Once that is confirmed, you need to connect the home antenna to the Sirius/XM Connect Home Tuner and place it near a window for a strong satellite signal. This tuner then needs to be connected to your receiver's Sirius/XM port. Once the hardware is connected, select the Sirius/XM mode on your receiver and activate your service. Sometimes, the difficulty might be due to weak satellite signal or activation issues. Check that your service is active and that your antenna has good reception.

Yes, you can transfer your SiriusXM service to a different vehicle. First, you need the Radio ID or VIN of your new car. Then, log in to your account on the SiriusXM website and select the "Transfer Service" option. Follow the prompts to provide the necessary information for your new vehicle. Please note any changes in your subscription cost will be determined by the type of subscription you have and the type of radio in your new car. Keep in mind that transfer fees may apply.

We're sorry to hear about the lost check. Unfortunately, we cannot track physical checks or postal services. If your SiriusXM account doesn't show the payment, it most probably wasn't received or processed yet. It's recommended to stop payment on the lost check through your bank to avoid potential issues. You can then renew your SiriusXM account using different payment methods such as credit/debit card or electronic funds transfer, which are safer and faster options.