VIZIO Assistance technique

Calling Vizio's customer support number leads to a dead end if you don't have a Vizio product. To get any kind of customer support, you have to enter the serial number of your product off the Vizio TV, which you can access from the Vizio remote. As I don't have a Vizio TV, I was unable to continue past this step.

When I dialed, I found the menu clunky and awkward, as I was given a choice of either trying to get technical support or dialing by directory. I don't think a lot of customers have a specific person in mind when trying to get support, so this choice seemed rather unnecessary. When I opted for technical support, I found it even more unnecessary, as the system did not ask for any questions about what kind of product I was calling about. 

Instead, I was immediately connected with a customer support representative, who asked for my name, a contact number in case we got disconnected and an e-mail where she could send me a case study number. At that point, she asked me for the serial number on my television and told me how to find it. Knowing that I didn't have a Vizio TV and couldn't execute this instruction, I ended the call there.

A few minutes later, I received a call back from a 925 area code. I confirmed that the number was a genuine Vizio number but did not answer. I then received a voicemail from the representative I had spoken with, saying she was from Vizio and was trying to reconnect with me after our call had been dropped.

Overall, I thought my limited exposure to Vizio's customer service was positive. The automated system needs some work, as it offers an unnecessary choice and doesn't really allow the customer to get segmented help. Given how quickly I was connected with a representative, however, it seems like Vizio doesn't really need to offer different forms of help to its customers.

I was impressed with their willingness to call back after the call was disconnected, and more impressed that she followed up and left a voicemail. It shows that she genuinely did care about providing the best possible service she could, and just because I couldn't provide the requested information was no reason to stop trying to help.

It's difficult for me to give an entirely accurate picture of Vizio's customer service number because of hitting a dead end, but the commitment to calling customers back in the event of a disconnection was a major positive. If I needed assistance, I would use this number for help.