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Telus Home Phone, Internet, TV

Phone Number & Getting a Rep

Telus Home Phone, Internet, TV number

888-811-2323
Toll-free·Calls Home Phone, Internet, TV· See main phone number & contact info
Q:

How do I talk to a human at this Telus number?

A:Direct to human
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Friday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Telus Home Phone, Internet, TV?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Monday.

All Telus customer service contact information

This is the #2 most popular Telus phone number out of 2. Click above to go back to the main customer service number and other contact information, including Telus email addresses, twitter handles, and live chat options.

More Telus Customer Phone Numbers

Customer Service

866-558-2273
Main phone number · Toll-free · Mon-Fri 8am-10pm, Sat-Sun 9am-8pm EST · Press 1, then 0#, 0#, then 3 ·

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Telus phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Direct to human

What are the hours and when should I call?

Telus operates the call center for this 888-811-2323 phone number 24 hours, 7 days.  The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 1,573 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Telus phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Telus staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Telus is Monday. The most busy day to call Telus is Friday.  Again, this is based on a sample of 1,573 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday. 

The best time to call

In summation, the best day to call Telus is Monday.  In this case, it's a no-brainer. Monday is not only the least busy day for calling this Telus number, but it is also the day with the shortest hold times.

Calling this Telus Customer Number

2020-11-19T00:00:00.000Z

Telus is a major telecommunications company in Canada, providing phone, Internet, cable and other services to its subscribers. As one of the largest businesses of its type in Canada, it isn't surprising that it gets lots of requests for customer service each and every day.

Why Do People Call Telus Customer Support?

Consumers call for a range of reasons, including:

  • Setting up new service
  • Changing or canceling service
  • Relocating service to a new home or business location
  • Technical support and troubleshooting
  • Billing issues
  • Reporting identity theft or hacking
  • Scheduling technician visits
  • Authorizing the return of equipment

Best Practices for Calling Telus Customer Service

There are several things that you can do to help ensure that your call to Telus customer service is handled quickly and professionally:

Make sure you are calling the correct number. Like many companies, Telus has multiple divisions and operates in many different areas. You will need to call the right number for your area and your service type.

Call during business hours. Business hours vary by department and location.

Have all relevant documentation on hand. This might include order confirmations, billing statements, screen shots, serial numbers for equipment and any previous correspondence between you and Telus regarding your matter.

If you are calling for technical support, be in the same room as your device so that you can troubleshoot along with the customer service representative.

Have something with which you can take notes. Call notes can be very handy if you have to escalate your case.

How do Consumers Feel About Calling Telus Customer Service?

A search has not revealed a long pattern of complaints about customer service from Telus. This suggests that overall customers are generally satisfied with service received.

What Kind of Issues can Telus Customer Service Representative Resolve?

Customer service agents can resolve most issues, including setting up, changing, and canceling accounts, arranging for service relocation, scheduling technician visits, sending out new and upgraded equipment, troubleshooting, technical support and explaining service features and benefits.

What Can't Be Resolved With a Call to Telus Customer Service?

Some issues will require a technician visit: While the representative can certainly help with troubleshooting, in some cases physical repairs are needed to cables and lines. If equipment needs to be replaced or updated, you will have to work with Telus to secure a replacement.

If your Telus service is incompatible with your devices or other electronics, an agent may be able to suggest a workaround, but ultimately you are responsible for ensuring compatibility. You may need to work with the manufacturer of your device or purchase a new device entirely.

What Should You Do If You Have an Unsuccessful Call with Telus?

If you get off the phone with Telus and feel as though your questions were not answered or your issues were not addressed properly, don't give up. You may still have options for getting a resolution.

First, review the notes you took during your call. If you didn't take notes, jot down what you remember. You may find areas in which you and the representative miscommunicated or there was clearly a misunderstanding.

Next, call Telus back. Explain, politely, that this is your second call and describe what went wrong with the first. If possible, explain the resolution you would prefer. This gives you and the agent a common goal to work towards. Yous should also keep in mind that agents are individuals: This new agent may have more experience or training and be in a better position to understand your concerns.

If working with Telus over the phone doesn't work, look into other options. You can contact Telus via live chat, which provides you with a transcript of your interaction. You can also reach out over Twitter, which has its own support team.

Other options include visiting the online community forum: More experienced users of Telus products and services may be able to offer good advice for resolving your issue. Finally, a visit to a Telus retailer provides face-to-face help which may well get your issue resolved quickly and with minimal fuss.

Telus also has a separate channel for unresolved cases. This Management Escalation Team program exists to address issues that have not been resolved when users have gone through standard channels. While this may be a slow process, it is one way to help ensure that you have done everything you can to resolve your issue with Telus.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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