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Jeep Roadside Assistance

Phone Number & Getting a Rep

Jeep Roadside Assistance number

800-521-2779
Toll-free·Calls Roadside Assistance· See main phone number & contact info
Q:

How do I talk to a human at this Jeep number?

A:Direct to human
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Jeep Roadside Assistance?

A:The average hold time is 4 minutes. The longest hold times are on Thursday, and the shortest are on Friday.

All Jeep customer service contact information

This is the #2 most popular Jeep phone number out of 3. Click above to go back to the main customer service number and other contact information, including Jeep email addresses, twitter handles, and live chat options.

More Jeep Customer Phone Numbers

Customer Service

877-426-5337
Main phone number · Toll-free · Mon-Fri 7am-11pm, Sat 9am-5pm EST · Press 0 at each prompt, ignoring messages. No voice mail after hours. · Which of these can I help you with? You can say Roadside assistance, recall info, Uconnect or Bluetooth, Mopar protection, or you can say it's for something else.

Warranty Customer Service

800-992-1997
Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages. No voice mail after hours. · Which of these can I help you with? You can say Roadside assistance, recall info, Uconnect or Bluetooth, Mopar protection, or you can say it's for something else.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Jeep phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:  Direct to human

What are the hours and when should I call?

Jeep operates the call center for this 800-521-2779 phone number 24 hours, 7 days.  The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 957 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Jeep phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Jeep staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Jeep is Monday. The most busy day to call Jeep is Tuesday.  Again, this is based on a sample of 957 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday. 

The best time to call

In summation, the best day to call Jeep is Monday.  This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Jeep staffs the call center well on Monday.

Calling this Jeep Customer Number

2023-10-19T00:00:00.000Z

Jeep is a major US automobile brand. As one of the largest companies in the United States, it isn't surprising that Jeep gets many calls to its customer service department each and every day.

Why Do People Call Jeep Customer Support?

Customers call Jeep customer support for a range of reasons, including:

  • Questions about Jeep vehicles and services
  • Jeep website technical support
  • Technical support for other Jeep services
  • Inquiries about an owned vehicle's features
  • Assistance with finding a dealership
  • Questions about financing or accounts

Best Practices for Calling Jeep Customer Service

There are several things that you can do to help ensure that your call to Jeep customer service is handled quickly and professionally:

  • Call Jeep customer service during its hours of operation, which are 7 am - 11 pm Monday through Friday, 9 am - 5 pm Saturday.
  • Have all relevant documentation handy when calling. Documentation might include purchase contracts, warranties, invoices, and billing statements. You should also have handy any communications between you, Jeep and your dealership. Have details about the make and model of your vehicle, which can be found on the user's manual.
  • If you need technical support with Jeep's website or a smart device that is connected to a Jeep vehicle, have your device or computer nearby so you can troubleshoot together with the customer service agent.
  • Have some way of taking notes during your call.

How do Consumers Feel About Calling Jeep Customer Service?

People seem to be satisfied with Jeep's phone-based customer service. A review of the news media and online sources don't show any pattern of consumer dissatisfaction with the level of customer support received.

What Kind of Issues can Jeep Customer Service Representative Resolve?

Jeep customer service representatives can resolve a range of issues, including providing references to authorized dealerships, answering questions about vehicles and services, providing technical support, assisting with warranty claims and researching issues regarding financing and payment accounts.

What Can't Be Resolved With a Call to Jeep Customer Service?

Jeep's customer service agents can provide guidance on using your vehicle's features and assist with troubleshooting, but they may have to refer you to a dealership for serious issues that require repair.

If you are experiencing difficulty with a dealership, the customer service agent may have limited ability in getting a resolution for you. In addition, if you obtained financing for your Jeep vehicle from a third-party lender, Jeep's representatives may likewise not be able to provide you with assistance when it comes to billing issues.

What Should You Do If You Have an Unsuccessful Call with Jeep?

If you get off the phone with Jeep customer service and feel as though your issues were not taken seriously, don't give up. You may still be able to get your questions answered or your case resolved to your satisfaction.

  • If you took notes during your call, review them. This process can uncover areas of miscommunication or misunderstanding.
  • Next, call Jeep customer service back. Each customer service agent is an individual and some have more training and experience than others. Your call may be answered by someone who can understand your issue and help you with a resolution.
  • If your second call doesn't work, try a different way of getting in touch. Jeep offers email support through an online form, as well as live chat. Both these methods offer the benefit of a transcript of your communications, which can be helpful as you try to navigate your case.
  • Another option is to contact Jeep on its social media channels.
  • If your issue is with Jeep, not your dealership, try asking your dealership to intervene on your behalf.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
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