GoFundMe.com is a well-known crowdfunding platform that helps individuals and groups raise needed funds online. As one of the largest crowdfunding options available, it isn't surprising that GoFundMe.com gets a lot of requests for customer service.
Unfortunately, GoFundMe.com does not provide telephone-based customer service. Users of GoFundMe.com are encouraged to first research the site's help center articles before submitting an email or live chat support request.
People contact GoFundMe.com customer support for a range of reasons, including:
There are several things that you can do to help ensure that your GoFundMe.com inquiry is answered quickly and successfully:
Before contacting GoFundMe.com, be sure that you have checked the help center to see if you can resolve your issue on your own.
Next, visit GoFundMe.com's Contacting Support page. You'll be given the opportunity to click the "Get Help" button, which will ask you to describe your concern or question. From there, you'll be offered the option of getting in touch with GoFundMe.com customer service via email or chat. If the live chat button does not appear, email will be your only option.
Be sure that you can provide the email that you used when starting your account or campaign. If you are contacting GoFundMe.com about someone else's campaign, be sure you have the URL that you can submit with your request.
(GoFundMe.com does ask that if you believe that a campaign is fraudulent, that you report the account instead of going through customer service. There is a report form on the site.)
Be aware that GoFundMe.com may ask you to prove your identity by asking you to photograph a government issue ID. If you hope to connect with GoFundMe.com customer service via live chat, you may need to have your ID handy so that you can provide a photo of it if and when requested.
Many people are unhappy about GoFundMe.com's decision to not offer telephone-based customer service. This is because some situations are complex and easier to sort out via real-time voice communication. For its part, GoFundMe.com is actively trying to keep administrative costs down, which means that it has a small staff that operates through the most cost-effective means available.
That said, GoFundMe.com has, in general, a good reputation as a crowdfunding company that genuinely tries to provide an important service for people and businesses that need to raise money quickly. The customer service staff at GoFundMe.com is said to do what it can to provide quality customer service to those who contact the company.
Because GoFundMe.com is a purely online business, its representatives can handle most issues easily and remotely. These concerns may include technical support troubleshooting, answering questions about the types of campaigns that you can start on GoFundMe.com, requests for fraud and scam investigations, issues with credit and debit card charges, and the transferring of funds to accounts.
GoFundMe.com may not be able to resolve issues between you and someone' whose campaign your contributed to if you later believe that the individual was perpetrating fraud or a scam. While GoFundMe.com may be able to arrange for. refund, this isn't always possible.
If you are unable to get a question answered or resolve your issues with GoFundMe after getting in touch via email or chat, don't give up. There are still things that you can do to achieve a resolution.