A:No. Hours for this phone number are Mon-Fri 9am-5pm MST.The least busy day is Sunday, and the most busy day is Tuesday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to Empower Workplace Customer Service?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Thursday.
This is the #2 most popular Empower phone number out of 8. Click above to go back to the main customer service number and other contact information, including Empower email addresses, twitter handles, and live chat options.
Toll-free · Mon-Fri 9am-5pm MST · Calling this Empower number should go right to a real human being ·
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Empower phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to human
Here is how our research team describes the way the Empower phone system greets you: Please say or enter your Social Security number.
Below are some clips we've found from Empower's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Correct?
To connect you with the correct representative, please give us a reason for your call."
Excerpt from a call with Empower
Thursday, April 11, 2024 3:29 PM
They may ask you to enter information with the dial pad
"I didn't understand that.
We need your Social Security number. Please enter it now."
Excerpt from a call with Empower
Monday, May 20, 2024 7:37 PM
They may ask you to say or enter information
"Welcome to Empower. Your call may be recorded.
The financial markets will be closed on May twenty seventh for Memorial Day.
Our offices will be closing early on May twenty fourth at six PM eastern time and will be closed on May twenty seventh.
For verification and to route your call correct, correctly, please say or enter your Social Security number."
Excerpt from a call with Empower
Monday, May 20, 2024 7:37 PM
What are the hours and when should I call?
Empower operates the call center for this 855-756-4738 phone number Mon-Fri 9am-5pm MST. The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 387 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Empower phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Empower staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Empower is Sunday.The most busy day to call Empower is Tuesday. Again, this is based on a sample of 387 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Empower is Wednesday.
Why call this Empower number?
Below is a sample of recent calls to Empower, and their purpose. Are any of these similar to the reason you are trying to call?
Account login assistance: I was trying to see if you can help me logging back to my account.
Taken from a call on Thursday, May 23, 2024 8:33 PM
Inquiring about loan options: Well, I was trying to get the hardship loan.
Taken from a call on Wednesday, May 22, 2024 10:53 PM
Locked out of account: I'm locked out of my account, my app, the app.
Taken from a call on Monday, May 13, 2024 10:35 PM
Billing inquiry: I closed my account two months ago but it still took a payment out.
Taken from a call on Tuesday, April 30, 2024 6:46 PM
Account information discrepancy: What did you have over there? So I know we can whatever we have to do, we do.
Taken from a call on Wednesday, April 3, 2024 3:50 PM
Trouble logging in: I've been trying to log in off of my boyfriend's phone onto my account, but it won't let me because I can't see my screen to get the text message that it's sending.
Taken from a call on Thursday, March 21, 2024 1:10 AM