Duke Energy (OH & KY) Phone Number

Call Duke Energy (OH & KY) customer service faster with GetHuman

  • Calls Duke Energy (OH & KY)'s Residential Customer Service department
  • The average hold time is 2m
  • Hours are Mon-Fri 7am-7pm EST
  • The best time to call is 8:10am
  • Popular issues for this call center: Change Services, Setup Service, Cancel My Services, Meter Reading, and Book or change appointment.
  • Reach a live Duke Energy (OH & KY) agent: After menu given, wait silently and don't press anything or say "Speak to a representative" OR Keep pressing 0.
  • What you hear when you call: What's the phone number on your account? You can also say "find my account another way" or say "I am a new customer."

What to expect when you call

They may need the phone number on your account
"Duke Energy. Your call may be recorded.
Just so you know, our customer care specialist may not be available right now, but I can still help.
What's the phone number on your account? You can also say find my account another way or I'm a new customer."
Excerpt from a call with Duke Energy (OH & KY)
Tuesday, March 19, 2024 11:41 PM
They may ask your reason for calling (instead of a menu)
"You can also say find my account another way or I'm a new customer. Enter your to connect you with the right specialized agent and avoid multiple transfers, please tell me the reason for your call."
Excerpt from a call with Duke Energy (OH & KY)
Thursday, January 4, 2024 4:36 AM
They may ask you to enter information with the dial pad
"You can also say find my account another way or I'm a new customer. Enter your phone number. Otherwise, if you'd rather find your account another way, press one."
Excerpt from a call with Duke Energy (OH & KY)
Friday, March 15, 2024 1:26 PM
The first phone menu
"Duke Energy. Your call may be recorded. What's the phone number on your account? You can also say find my account another way or I'm a new customer.
Enter your phone number. Otherwise, if you'd rather find your account another way, press one.
If you're a new customer, press two."
Excerpt from a call with Duke Energy (OH & KY)
Friday, March 15, 2024 1:26 PM

Calling Duke Energy (OH & KY) Customer Care at 800-544-6900

Dec 20, 2023

I just moved into the Ohio area and need to work on signing up for all of my utilities. I'm from California, so pretty much all the utility companies are new to me. Duke Energy apparently provides both electric and natural gas to southern Ohio, so it makes sense to use the same company for both. However, I'm not sure how to get that set up online, so I thought I'd call someone and talk to them about how to get my service going quickly. 

This is the first time in a long time that I've had to change energy providers, so I don't really know what to expect. When I was searching online, I noticed they provide energy to a lot of different states, so depending on how many callers they get a day I figured I might be on hold for a while. It wasn't terrible, but I did spend at least 20 minutes on hold. Of course, we just had a bunch of snow move into Ohio, so it makes sense that they may have had outages and extra callers compared to other times of the year.

When I called, an automated assistant picked up right away and said, "Welcome to Duke Energy. Your call may be recorded. If you suspect a gas leak or smell a gas odor, say emergency. What’s the phone number on your account? You can also say, find my account another way, or I’m a new customer."

I am a new customer, so I responded "New customer", but it didn't hear me. It then gave me a list of numbered options and I chose the number that corresponded with "new customer." The system asked me, "Have you already started the process with us for setting up your new service?" I said no, and it told me I could go online for faster service. It responded, "Let’s make sure we set up the right service for you. Are you calling as a contractor, builder, business, or residential customer?" 

After I responded that I'm a residential customer, the automated assistant stated, "For faster service, I can text you a link to a website to a form that will allow you to get the service started right away. Would you like me to send that link to your phone or to an email? Or you can say no thanks." Once again, I wanted to speak to a person, so I declined. It then asked for my ZIP code before placing me on hold to talk to a customer service agent. I did have a modest wait at this point, but once I got to the actual agent I was able to set my service up swiftly. 

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Duke Energy (OH & KY) Customer Phone Number 800-544-6900 - Stats

Phone number to dial800-544-6900
Call-back availableYES
Call picked up by a real personYES
Department you're callingResidential Customer Service
Call center hoursMon-Fri 7am-7pm EST
Best time to dial8:10am
Average wait2 minutes
Current wait2 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, web
Quality of communication82%
Quality of help72%
Customer votes748
Information last updatedTue Mar 26 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Duke Energy (OH & KY)'s Best Toll-Free/800 Customer Phone Number

This is Duke Energy (OH & KY)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Duke Energy (OH & KY) agent. This phone number is Duke Energy (OH & KY)'s Best Phone Number because 8,724 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-544-6900 include Change Services, Setup Service, Cancel My Services, Meter Reading, Book or change appointment and other customer service issues. Rather than trying to call Duke Energy (OH & KY) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Duke Energy (OH & KY) has 1 phone number. It's not always clear what is the best way to talk to Duke Energy (OH & KY) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Duke Energy (OH & KY)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Duke Energy (OH & KY). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

There are other ways to get in touch with Duke Energy (OH & KY), including their website / help desk. Visit our Duke Energy (OH & KY) Customer Service page for more information.
Duke Energy (OH & KY) Customer Service

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