Duke Energy (IN) Phone Number

Call Duke Energy (IN) customer service faster with GetHuman

  • Calls Duke Energy (IN)'s Residential Customer Service department
  • The average hold time is 2m
  • Hours are Mon-Fri 7am-7pm EST
  • The best time to call is 9:15am
  • Popular issues for this call center: Change Services, Setup Service, Overcharges on My Account, Cancel My Services, and Meter Reading.
  • Reach a live Duke Energy (IN) agent: Press 1
  • What you hear when you call: What's the phone number on your account? You can also say "find my account another way" or say "I am a new customer."

What to expect when you call

Heard when the phone system first answers
"Duke Energy. Your call may be recorded. Good afternoon. Stacy. Beginning at seven PM on January the nineteenth, we will be making system upgrades. While we perform these improvements, many of our automated and online services will be temporarily unavailable."
Excerpt from a call with Duke Energy (IN)
Tuesday, January 16, 2024 7:44 PM
They may ask for information for security purposes
"Duke Energy. Your call may be recorded.
Just so you know, our customer care specialist may not be available right now.
But I can still help. For security, please spell your last name one letter at a time."
Excerpt from a call with Duke Energy (IN)
Saturday, January 6, 2024 2:54 AM
They may need the phone number on your account
"Duke Energy. Your call may be recorded. Wait times to speak with a may be longer than normal due to high call volumes. You can complete most routine requests through our automated system.
Or for twenty four seven access, visit our website at duke dash energy dot com If you have a more complex need, please remain on the line, and we'll be happy to assist.
Thank you for your patience. What's the phone number on your account?"
Excerpt from a call with Duke Energy (IN)
Monday, March 4, 2024 2:11 PM
They may ask your reason for calling (instead of a menu)
"You can also say find my account another way or I'm a new customer. Have you already started the process with us for setting up your service?
Have you applied for service with us yet?
Star to connect you with the right specialized agent and avoid multiple transfers, please tell me the reason for your call."
Excerpt from a call with Duke Energy (IN)
Monday, March 18, 2024 5:33 PM
They may ask you to enter information with the dial pad
"You can also say find my account another way or I'm a new customer. Enter your phone number. Otherwise, if you'd rather find your account another way, press one. If you're a new customer, press two."
Excerpt from a call with Duke Energy (IN)
Monday, March 25, 2024 5:01 PM
They may ask you to say or enter information
"Have you already started the process with us for setting up your service? Need service today or over the weekend? Duke Energy has recently enabled same day and Saturday options online at duke dash energy dot com forward slash start. Be sure to have your new address, Social Security number, and the date you would like service to begin. Let's make sure we start the right service for you. Please pick from the following, business or residential.
For faster service, I can text you a link to an online form to start electric service today or over the weekend.
Which number should I use to text? You can say, text this number, use a different one, or say, no thanks."
Excerpt from a call with Duke Energy (IN)
Wednesday, March 20, 2024 6:42 PM
The first phone menu
"Duke Energy. Your call may be recorded. Just so you know, our customer care specialist may not be available right now, but I can still help. What's the phone number on your account? You can also say find my account another way. Or I'm a new customer.
Enter your phone number. Otherwise, if you'd rather find your account another way, press one.
If you're a new customer, press two."
Excerpt from a call with Duke Energy (IN)
Saturday, March 23, 2024 1:06 AM

Calling Duke Energy (IN) Customer Care at 800-521-2232

Calling Duke Energy was difficult because of the holiday season, but even when the offices are closed, you can still get some information. Normally, Duke Energy uses the 1-800-521-2232 line as its main number in Indiana, but the number is only available Monday through Friday during normal business hours, and only when holidays are not involved.

There is a support line that you can use in case of emergency, such as a downed power line, which is 1-800-343-3525. However, this number isn't meant to be used for normal customer service questions, so if you've called outside of the window of 7 a.m. to 7 p.m. Eastern Monday through Friday, or there's a holiday involved, you're out of luck if you're not already a customer.

If you are a customer of Duke Energy, there are things you can do with this number. First, the system will recognize you immediately as a Duke Energy customer if you have a phone number authorized on your account, without you having to do anything to identify yourself. That's a little unsettling in the case of a lost or stolen phone, but most people who would take someone else's phone probably wouldn't be calling their electric company for any reason.

With your identification established, the system gives you the chance to say what you're calling about. I asked to check my balance for the past month, and the system told me that my account was in good standing and I did not need to make a payment. It then told me the amount of money that my last bill was for and when I had last made a payment. It further explained that if I wanted, I could look into enrolling in budget billing, which would give me one set monthly payment for electricity each month instead of having it vary each month.

I opted to hear about it but did not pursue it further. Instead, I asked how much electricity I had used the previous month. The system, however, did not understand the question and thought I was again asking about my bill. I tried again, but it became clear the system did not understand my question and either would not or could not offer this information. With no other needs for this call, I hung up.

Overall, I think Duke Energy's automated system does a good job of serving customers when nobody is available to take your call. It's very easy to leave customers in the lurch, but Duke Energy has chosen not to do that with its service. It makes it clear that customers can call at any point for information, and the system can often provide at least something.

I am a Duke Energy customer, and I do plan to use this number again in the future.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Duke Energy (IN) Customer Phone Number 800-521-2232 - Stats

Phone number to dial800-521-2232
Call-back availableYES
Call picked up by a real personYES
Department you're callingResidential Customer Service
Call center hoursMon-Fri 7am-7pm EST
Best time to dial9:15am
Average wait2 minutes
Current wait2 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone
Quality of communication86%
Quality of help76%
Customer votes329
Information last updatedTue Mar 26 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Duke Energy (IN)'s Best Toll-Free/800 Customer Phone Number

This is Duke Energy (IN)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Duke Energy (IN) agent. This phone number is Duke Energy (IN)'s Best Phone Number because 13,194 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-521-2232 include Change Services, Setup Service, Overcharges on My Account, Cancel My Services, Meter Reading and other customer service issues. Rather than trying to call Duke Energy (IN) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Duke Energy (IN) has 3 phone numbers. It's not always clear what is the best way to talk to Duke Energy (IN) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Duke Energy (IN)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Duke Energy (IN). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

For more general information about Duke Energy (IN), other (non-phone) ways of contacting them, and for guidance on common customer issues, visit out Duke Energy (IN) Customer Service article.
Duke Energy (IN) Customer Service

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