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Dollar Shave Club Customer FAQ

Top Answers & How-to Guides

How do I Contact Dollar Shave Club Customer Service?

The question we are asked most often is about how to talk to Dollar Shave Club customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My Dollar Shave Club Account?

You've been getting regular shipments of your Dollar Shave Club box all year but now you think it's time to take a little break. This...

How do I recover my Dollar Shave Club account?

If for whatever you reason you find yourself locked out of your Dollar Shave Club account, we can help. Here's how you can easily recover...
Ask any question you have about Dollar Shave Club customer service, get an answer now.

Recent Dollar Shave Club Customer Questions

The refills I received are not compatible with my razor

If the refills you received are not compatible with your razor, it's possible you received the wrong product. Check if the razor model matches the refills ordered. If there's a mismatch, you can find the most up-to-date contact information right here on this page to resolve the issue.
Asked Aug 30, 2024 10:13 PM

You sent me the wrong blades for the second time

We're very sorry about this inconvenience. Mistakes do happen, but we always aim to make them right. You should directly reach out to Dollar Shave Club's customer service as soon as possible. Inform them about the incorrect delivery and they will work to rectify the error. They may ask you for more details like your order number and the exact issue with your received product to ensure they send you the correct item in the future. Your satisfaction is very important, and the team will be more than willing to find an immediate solution for you.
Asked Apr 22, 2024 11:01 PM

How do I get a new razor handle to replace the one I have that the blade coupling clip broke in half.

If your Dollar Shave Club razor handle has broken, we're happy to assist. We're keen on making sure our members have great shaving experiences. As a member, all you need to do is request a replacement via your account. Simply log into your Dollar Shave Club account, go to the 'Account' section, then 'Box.' Choose to add the replacement handle in your box for your next shipment. You can add it for free once a year.
Asked Apr 19, 2024 8:38 PM

I cancelled my subscription, but recieved two sleeves of razors today. I paid n19.00 to discontinue the club. Why am I receiving these blades?

We apologize for the inconvenience. It is possible that your cancellation occurred after the cut-off for the next shipment, which means that one final batch is sent out before your account is officially deactivated. If you're certain that your cancellation was confirmed properly and before any new shipment details were released, there may be an error in our system. In any case, it's important for us to resolve this issue for you. Please dispose or donate the extra razors, as for health safety reasons, we do not accept returns on our products. We're sorry for the mishap and appreciate your understanding.
Asked Apr 15, 2024 6:23 PM

I have changed my address and am not receiving product but being charged. JB Loewenstein or jloewenstein1944@gmail.com

Sorry, but as an AI, I can't assist with personal account issues here. I'd recommend reaching out to the Dollar Shave Club's customer support directly for help with your problem. They should be able to assist you in updating your address and resolving the issue with your charges. Customer satisfaction is their top priority and I'm sure they'll be glad to help you solve this problem.
Asked Apr 9, 2024 12:49 AM

Help me with my Dollar Shave Club customer service issue

Account Management

How Do I Cancel My Dollar Shave Club Account?

You've been getting regular shipments of your Dollar Shave Club box all year but now you think it's time to take a little break. This...

How do I recover my Dollar Shave Club account?

If for whatever you reason you find yourself locked out of your Dollar Shave Club account, we can help. Here's how you can easily recover...

Can I customize my shipment frequency?

Yes, customers have the option to customize their shipment frequency with Dollar Shave Club. This allows individuals to select how It is important to note that customers can make these adjustments through their account settings on the Dollar Shave Club website. If a user is uncertain about how to customize their frequency, they may want to explore the help section or FAQs available on the current website for detailed instructions. This way, they can find the best option that suits their lifestyle and grooming routine....

Can I pause or skip a shipment?

Yes, customers of Dollar Shave Club have the option to pause or skip a shipment. This feature is particularly useful for individuals...

Refunds and Guarantees

How do I get a refund from Dollar Shave Club?

Subscriptions are amazing until you realize that you don't use certain ones. Dollar Shave Club is amazing but if you need to cancel...

Do Dollar Shave Club products have a satisfaction guarantee?

Yes, Dollar Shave Club has a satisfaction guarantee for their products. They strive to ensure that customers are happy with their purchases. It is important to be aware of the specific terms and conditions that may apply to this satisfaction guarantee, as they can vary by product. For instance, some items may have different return policies or requirements for returns. For detailed information regarding product guarantees, it is always a good idea to check the current Dollar Shave Club website, where one can find comprehensive details about their satisfaction guarantee and any associated processes. This way, customers can ensure that they are fully informed of their options should they encounter any issues with their purchases....

Shipping Questions

How do I request a replacement part from Dollar Shave Club?

If you noticed that your blade handle is broken, or if you found that you a missing your blades or shaving cream, we can show you the...

How often should I change my razor blade?

The frequency at which one should change a razor blade can depend on several factors, including personal shaving habits, hair type,...

What is the cost of shipping for Dollar Shave Club products?

Dollar Shave Club typically offers free shipping on all orders, which is a great way to simplify the shopping experience for customers....

Product Information

What are the different types of razors available at Dollar Shave Club?

Dollar Shave Club offers a variety of razors designed to cater to different shaving preferences and needs. Their product line typically One of the most popular offerings is the Executive Razor, which is known for its advanced technology and features. It often includes a flexible head that allows for a closer shave while navigating the contours of the face and body. This razor is equipped with a six-blade design that ensures a smooth and comfortable shave, along with a built-in moisture strip that helps to keep the skin hydrated. Another option is the Dr. Carver's Shave Butter, which is often used in conjunction with their razors. This shaving cream alternative provides a slick surface for the razor to glide over, helping to reduce irritation and improve the overall shaving experience. The brand also offers the humble, yet reliable, Four Blade Razor. This razor is designed for those who prefer a simpler, more traditional shaving experience but still want a quality shave without the complexity. Dollar Shave Club occasionally introduces limited edition or specialty razors that may feature unique designs or specific functionalities aimed at enhancing the shaving experience. Users can find detailed descriptions and comparisons on the current Dollar Shave Club web page to help choose the right razor for their grooming needs....

Do I need to be a member to purchase products from Dollar Shave Club?

Dollar Shave Club operates primarily as a membership-based service, which means that customers typically join to receive regular shipments The Dollar Shave Club website showcases a range of products available for one-time purchase. This typically includes razors, skincare items, shaving creams, and other grooming essentials. If you are interested in trying something specific or simply wish to buy items without a subscription, you can browse the selection carefully. For the most accurate and current information regarding product availability and purchasing options, visiting the Dollar Shave Club website is encouraged. The site will provide comprehensive details about both membership and one-time purchase options, ensuring you have all the information you need to make an informed decision....

Are Dollar Shave Club products available internationally?

Dollar Shave Club primarily operates within the United States and offers its subscription services mainly to customers in that region....

What is included in the Dollar Shave Club starter kit?

The Dollar Shave Club starter kit typically includes a selection of grooming essentials to help new members kick off their shaving In addition to the razor handle and blades, starter kits often feature shaving cream or gel, which is designed to provide a smoother, more comfortable shave. Some kits may also include a post-shave balm or lotion to soothe the skin after shaving. Furthermore, members might find additional grooming products, such as body wash or other personal care items, included in the kit to enhance the overall experience. It is important to note that the offerings may change, so it is a good idea to check the current Dollar Shave Club website for the most accurate and detailed information about the contents of their starter kit....

Are Dollar Shave Club products suitable for sensitive skin?

Dollar Shave Club offers a variety of products designed with different skin types in mind, including options for those with sensitive Dollar Shave Club also provides a selection of skincare products such as moisturizers, pre-shave oils, and aftershaves that are suitable for sensitive skin, aimed at providing hydration and soothing benefits after shaving. It is always advisable for individuals with specific skin concerns to carefully review the ingredients listed on any product to ensure they do not contain any allergens or irritants. For the most accurate and up-to-date information, visiting the official Dollar Shave Club website may be beneficial....

Can I purchase Dollar Shave Club products in-store?

Dollar Shave Club primarily operates as a subscription service, allowing customers to receive their products delivered directly to...
We look to the Dollar Shave Club issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Dollar Shave Club issues reported to GetHuman
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