Delta Airlines Service client

Calling Delta Air Lines was straightforward when talking to a representative, but not very helpful when dealing with the online system. When I called, I was first asked what the reason was for my call. I said to check airfares, but the system misheard me and thought I asked about baggage incidents. It then asked me for my baggage issue, and I again said I wanted to check air fares.

It then proceeded to ask twice more before offering to connect me with a representative. When it did, it first offered to have me get help via text message instead of waiting on the phone. I said no and waited for less than a minute before getting connected. When the representative asked how she could assist, I said that I was looking for air fare for November 1 to November 5 from Indianapolis to Tampa and wanted to check prices.

She asked if I wanted a flight in the morning, afternoon or evening, and I said it didn't matter; I cared more about price. She then asked if I wanted pricing on the main cabin, basic economy or first class. I said main cabin, and she said the flight she'd found left at 6:50 pm, with a 2 hour layover in Atlanta and an arrival in Tampa just before midnight. She said the return flights had the option of leaving at 6:15 a.m. with a layover in Detroit or later in the day with a layover in Atlanta. If I took a return flight before 9:30 a.m., I'd pay a total cost of $347.95, while later flights were $367.96.

Based on this, I think Delta needs to fix its online system, but I appreciated the in-person customer service and would use them again if I needed genuine assistance.