Craigslist Service client

The Craigslist customer service number appears to be targeted for specific inquiries. The automated answering system greeted me with, “Thank you for calling Craigslist.” It said if I knew my party’s extension, I could dial it anytime. Since this didn't apply to me, I simply waited for further instructions.

The system informed me that the call may be recorded. If I wanted to know about free postings, I could go to the help pages on the Craigslist website. The system gave me the following options for various inquiries: Press “4” for law enforcement. I assume that choice might be for a law enforcement agency investigating criminal activity. For media inquiries, press “5.” Press “7” for information on paid postings, and to get help with billing or credit card issues, press “8.” I wanted to know where to look for legitimate home-based work opportunities on the site.

I waited for the system to offer more selections but heard, “We have not received a valid response; please try again.” I pressed “7,” assuming that since it referenced paid postings, I might be able to ask a question about home-based job opportunities. The response to that selection was to email support@Craigslist.org and include a phone number.

I didn't get the help I needed by calling the customer service number the first time. I expected to speak to an associate; however, there was no offer to talk to anyone and no way to leave a number for someone to return my call. If I tried again without pressing any selections, I thought I might get to speak with a customer service associate.

The second time I called, I listened to the recommendations but did not press a number. After a “We have not heard a valid response” message, I remained on the line. I hoped to get further instructions or speak to an associate. After several seconds, the message repeated and told me to try again. I continued waiting to see if the system would offer other suggestions. However, I heard the same message. There was a brief silence, and the system ended the call.

Based on my experience, if you call this number for anything other than issues related to law enforcement, media inquiries, paid postings, or billing and credit card concerns, the automated menu is not much help. It may be worth a try to email support or visit the website and search for an answer to questions about Craigslist.