Continental Airlines Customer FAQ

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What is Continental Airlines's Phone Number?

The question we are asked most often is about how to talk to Continental Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any family seating arrangements available?

Continental Airlines offers various seating arrangements that families may find helpful when traveling together. While specific seat It is beneficial for families to book their tickets as early as possible, as this tends to increase the likelihood of securing adjacent seats. Families traveling with young children or infants may also inquire about seating options that are more accommodating, such as bulkhead seating or seats with additional legroom. In some cases, families can also make special requests for seating arrangements when checking in or at the airport. While specific seating options may vary based on flight capacity and other factors, family travelers are encouraged to explore the seating options available on the current web page for the most accurate and up-to-date information related to seating and family arrangements....
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Booking and Reservations

How do I book a flight?

To book a flight with Continental Airlines, travelers can follow a few simple steps. First, they should visit the official Continental Travelers can browse through the various options based on their preferences, such as flight times, duration, or fare class. Once a suitable flight is chosen, they can follow the prompts to enter the necessary passenger details and make payment. Continental Airlines may offer various payment methods, which will be specified during the booking process. After completing the transaction, travelers should receive a confirmation email with their itinerary and important flight details. For added convenience, it is advisable to frequently check the official website for any updates related to flight availability and travel restrictions, as these may change. This ensures a smooth booking experience....

Can I cancel or change my flight?

Continental Airlines has specific policies regarding the cancellation and change of flights, which can vary depending on the type of For most regular fare tickets, there may be a fee associated with making changes or cancellations. It is important to review the fare rules at the time of booking to understand any potential penalties or fees. There are also cases where tickets may be non-refundable, meaning that if you cancel, you may not receive a refund but may be able to apply the value of your ticket toward a future flight, subject to the airline’s policies. On the other hand, if you purchased a flexible fare or a ticket that includes options for changes, you may find that changes can be made without incurring fees. It is recommended to check the specific policies related to your ticket type on the official Continental Airlines website. This site provides detailed information regarding cancellation and change fees, as well as the process you would need to follow. Additionally, for assistance with changes or to begin the cancellation process, you would usually find necessary contact details on the website. Always make sure to look up any last-minute updates to these policies, as they can change due to circumstances such as travel restrictions or special promotions....

What is the policy for changing flight names on tickets?

Continental Airlines has specific policies regarding the name changes on flight tickets, which are important for passengers to be aware If a passenger needs to make a name change, it is advisable to do so as soon as possible after booking the ticket. The airline may charge a fee for processing the name change, and the exact fee can vary depending on the fare type and route. Name changes are generally not allowed once online check-in has begun. For the most accurate and specific information, it is beneficial to check the airline's current web page or their terms and conditions. The airline's official resources will provide details about any applicable fees and the steps needed to make a name change on a ticket....

Baggage and Check-in

What are the baggage policies?

Continental Airlines has specific baggage policies that vary depending on several factors, including the destination, the fare type For checked baggage, the policies are more varied. Passengers flying on domestic routes usually receive a first checked bag allowance for a fee. The second checked bag, if applicable, may also incur additional fees. For international flights, allowances may differ; certain fare classes might include additional checked baggage. Each checked bag is typically subject to weight limits, which generally is 50 pounds for economy class passengers. Exceeding these weight limits may incur extra fees. It is also important to note that Continental Airlines has restrictions on specific items that cannot be transported, including hazardous materials and certain sporting equipment. Passengers are encouraged to review the airline's baggage policy for updates and specific guidelines regarding both checked and carry-on luggage. For the most accurate and current information regarding baggage policies, it is advisable to refer to the current web page of Continental Airlines, as details may change over time....

What is the check-in process?

The check-in process for Continental Airlines is designed to be straightforward and convenient. Passengers have several options to Another option is to check in at the airport. Travelers can use self-service kiosks, where they can enter their confirmation number, frequent flyer number, or scan their identification to retrieve their flight details. The kiosks will allow them to print boarding passes and check any luggage if necessary. Furthermore, airline staff at the check-in counters are available to assist passengers who prefer to check in in person. It is advisable for travelers to arrive at the airport well in advance of their flight to allow sufficient time for check-in, security screening, and boarding. For specific details related to the check-in process, it may be beneficial to review the current web page....

What should I do if my baggage is lost or delayed?

If a traveler finds themselves in a situation where their baggage is lost or delayed while traveling with Continental Airlines, there Once the report is filed, the airline will typically provide a reference number for tracking the baggage claim status. It is beneficial for travelers to keep this number handy, as it will be necessary for following up on the status of their baggage. Continental Airlines may also ask for a detailed description of the baggage and its contents, so having that information prepared can expedite the process. In many cases, airlines like Continental Airlines will offer a compensation policy for delayed baggage, which may include reimbursement for essential items such as clothing and toiletries while waiting for the luggage to be returned. It is wise for travelers to inquire about these policies and any specific amounts or limits that may apply. Travelers should also be aware that airlines usually have a timeframe during which baggage is considered "lost." If the baggage is not found within that time, it may be classified as lost, and additional claims procedures may need to be initiated. For detailed procedures and specific policies regarding lost or delayed baggage, it is a good idea to check the current web page for Continental Airlines, which provides updated information and contact details. This ensures that travelers have the most accurate guidance available....

Payment and Fees

What are the accepted forms of payment?

Continental Airlines accepts a variety of payment methods for booking flights and managing reservations. Typically, customers can use...

Are there any travel restrictions or visa requirements?

Continental Airlines does not have specific travel restrictions or visa requirements of its own, as these guidelines generally depend For international travel, passengers are advised to check the visa requirements for their destination well in advance of their travel dates. Visa regulations can vary greatly depending on factors such as nationality, the purpose of the visit, and the length of stay. Countries may require different types of visas, such as tourist visas, business visas, or transit visas, based on the traveler's situation. Furthermore, travel restrictions can also be influenced by health and safety measures related to public health concerns. During times of heightened concern, such as a pandemic, governments may impose additional entry requirements, including proof of vaccination, negative test results, or quarantine upon arrival. To stay updated on the latest travel guidelines, individuals should consult official government websites for their departure and destination countries. Airlines often provide helpful links or information regarding visa requirements and travel advisories on their websites as well. It is beneficial to visit the current web page of Continental Airlines for any relevant updates or resources that may assist you in your travel planning. Being well-informed will aid in ensuring a smooth travel experience, allowing passengers to embark on their journey with confidence....

Special Services

Can I request special assistance or accommodations?

When it comes to requesting special assistance or accommodations while flying with Continental Airlines, there are several options Passangers are encouraged to notify the airline in advance regarding any specific assistance they may require. This can include help with mobility, communication needs, or support during boarding and deplaning. While it is possible to make arrangements at the time of booking, it is often recommended to contact the airline well before a scheduled flight. Doing so allows for better preparation and ensures that the necessary resources are in place for a smooth journey. Continental Airlines offers several forms of special assistance. This can involve wheelchair services to help passengers move through the airport, priority boarding, or assistance with boarding gates. The airline’s representatives are trained to provide support throughout the travel process. Moreover, it is important to review the airline’s dedicated webpage on special services for further details on what accommodations can be requested. This resource often outlines the steps needed to ensure your requirements are met, giving you a comprehensive understanding of the available options....

What is the policy on pets or service animals?

Continental Airlines has specific policies regarding pets and service animals, which aim to ensure the safety and comfort of all passengers, When it comes to traveling with pets, Continental Airlines allows for certain pets to travel in the cabin on select flights. Typically, pets must be transported in an airline-approved carrier that fits under the seat in front of the traveler. There may be restrictions on the size and type of pet, and passengers should also note that there may be specific fees associated with pet travel. Additionally, the airline may impose restrictions during extreme weather conditions or on certain routes. It is advisable for travelers to check the most current information available on the official Continental Airlines website. This resource will provide the most accurate and up-to-date guidelines and requirements to ensure a smooth journey for both the pet owner and the animal....

In-Flight Services

What are the in-flight services and amenities?

Continental Airlines offers a range of in-flight services and amenities designed to enhance the travel experience for its passengers. In premium cabins, such as First Class and Business Class, passengers typically enjoy spacious seating with additional legroom and the ability to recline further for comfort. These classes often come with a higher level of personalized service, including priority boarding and dedicated flight attendants. Meals served on long-haul flights are generally more elaborate, featuring a selection of gourmet options and complimentary beverages, including fine wines and liquors. In Economy Class, passengers can still expect a comfortable experience, with amenities such as adjustable headrests and in-flight entertainment systems. Continental Airlines often provides a selection of movies, television shows, and music for passengers to enjoy throughout their journey. Depending on the length of the flight, meals may include a complimentary snack or meal service, along with beverages. Wi-Fi availability may also be provided on select flights, allowing passengers to stay connected during their travels. On some routes, power outlets or USB charging ports are available at each seat, so travelers can keep their devices charged throughout the journey. For families traveling with children, many flights offer options such as kid-friendly meals and entertainment choices tailored to younger passengers. Passengers are encouraged to explore the specific services and amenities available on their flight by visiting the Continental Airlines website. This resource can provide current information regarding in-flight offerings, as well as any additional options that might be available for their particular journey....

How can I earn frequent flyer miles with Continental?

Earning frequent flyer miles with Continental Airlines, now part of United Airlines, generally involves several key activities that In addition to flying, Continental offers opportunities to earn miles through partnerships with various hotels, car rental companies, and other travel-related services. When booking accommodation or renting vehicles, customers can enter their frequent flyer number to ensure that miles are credited to their accounts. Furthermore, specific credit cards affiliated with Continental Airlines allow customers to earn additional miles for everyday purchases. These co-branded credit cards often provide bonus miles for initial sign-ups or when reaching spending thresholds. For more information on mileage earning opportunities, customers can visit the MileagePlus section of the official website, where they will find detailed explanations of how miles can be accrued through different methods. It is also beneficial to familiarize yourself with any promotions that may be offered seasonally, as these can provide additional mileage opportunities. Overall, staying informed about the various methods available and regularly reviewing your account can help maximize the miles earned with Continental Airlines....

Are there any family seating arrangements available?

Continental Airlines offers various seating arrangements that families may find helpful when traveling together. While specific seat It is beneficial for families to book their tickets as early as possible, as this tends to increase the likelihood of securing adjacent seats. Families traveling with young children or infants may also inquire about seating options that are more accommodating, such as bulkhead seating or seats with additional legroom. In some cases, families can also make special requests for seating arrangements when checking in or at the airport. While specific seating options may vary based on flight capacity and other factors, family travelers are encouraged to explore the seating options available on the current web page for the most accurate and up-to-date information related to seating and family arrangements....

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