CenturyLink is a technology company that is perhaps best known for offering consumer and business telecommunications, broadband Internet and DirectTV services. As a provider of services in 37 U.S. states, it isn't surprising that its customer service departments get a lot of calls.
People call CenturyLink customer service for a range of reasons, including:
To help ensure a productive conversation with CenturyLink customer service representatives, check out these tips:
Reports on CenturyLink customer service is mixed. Some customers are very pleased with the service that they've received while others have complaints. Areas of dissatisfaction often involve inconsistent information provided by customer service representatives, as well as a failure to follow-through on promises made.
In one reported case, a long-standing customer entered into a payment arrangement with CenturyLink as a way of paying off a past due balance. Despite this agreement and an explanation that his first payment would take a few days to arrive, CenturyLink disconnected his service anyway, demanding a deposit before reconnection. Eventually, the situation was resolved, but not until the story was reported on by a local journalist.
Customer service representatives for CenturyLink can resolve a range of issues over the phone, including enrolling you into a new service as well as transferring, changing and canceling service.
In addition, a representative can perform some diagnostics on your service and equipment. The representative may also be able to teach you how to use your equipment and get the most out of your broadband, phone and DirectTV services.
If your situation can only be resolved by replacing or repairing equipment, you will need to either schedule a technician appointment or make arrangements to swap out devices at a CenturyLink location.
If you want to pay your bill in cash, you will need to visit an authorized payment center. Be sure to bring your latest CenturyLink bill with you so as to ensure that your payment is properly credited to your account.
If your first call to CenturyLink doesn't resolve your issue, don't give up. There are still things you can do:
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