Avis Service client Avis.com

Calling Avis is a fairly simple experience, as it's easy to get connected with someone once you get through the brief automated menu. When you call, you're asked if it's about an existing rental agreement, a new rental agreement or another option and asked to indicate which one you're calling about.

I opted for a new rental agreement and was almost immediately connected to a representative, who asked me how she could assist me with getting a rental agreement with Avis. I told her that I would soon be traveling from Jacksonville to Atlanta via car, and I wanted to know how much it would cost me to rent a vehicle.

She said that she could get a quote set up for me and asked me when my travel dates were. I told her I'd be traveling between April 8 and April 12, and she asked me if she could set me to return the car at the same time as when I picked it up for simplicity's sake. I said that was fine, and she entered the information into the computer.

Without asking me what kind of car I wanted to rent, she said that she had an SUV available for around $730 for that time period. I said that price was a little high and I didn't need a car that was that fancy. She said that she would look for a standard, and I said that even an intermediate would be fine with me.

She kept looking for a standard and came back with a price of $652 for the time period, breaking it out to around $163 per day. She said that the high price was because I was returning to a different location, and that Avis charged its renters per day rather than tacking on one flat fee at the end of the rental for going from one location to another.

She then asked if I had any more questions related to renting a vehicle, and I said that I did not. I said that I would need to think about the information she had given me and would get back to her when I was ready to rent. With nothing else left to answer, she thanked me for calling Avis and wished me a pleasant day.

Overall, I thought that this was an effective call, even though the representative did a bit more assuming than listening at times. I never asked for a larger vehicle, but the representative assumed I would want one anyway, which led to her having to run the same search multiple times. That was a bit inefficient, but over the course of the call, not a big deal.

More important was the fact that she had her information right and was able to explain everything well. Based on this interaction, I would have no problem using this number to contact Avis if I needed assistance from them.