YouTube Customer Service Issues

Hello. I initially signed up for a 5-day trial offer of YouTube TV. I canceled the free trial within the allotted period of time. However, this issue remains unresolved. After contacting my credit card company, they issued a refund, but you have since reversed this and charged me $54.04 again. Could you please refund this amount back to me? Dealing with this matter is becoming increasingly frustrating. You can reach me directly at [redacted] or via email at [redacted] Thank you for addressing this promptly. - Mannesseh E. Scott

I intended to switch from Directv to YouTube TV. After entering my zip code [redacted], all the local stations from Madison, WI appeared, which was great. However, when trying to proceed, I was only given two options for local stations - La Crosse, WI, or Minneapolis, MN. Despite trying for two days, I couldn't change it. They did refund me $52.00, but that's not what I want. It's frustrating that even though we input the correct zip code, the options shown are incorrect. We're hoping a tech person can easily resolve this issue. Our Directv service ends on Feb. 16th, and I need to decide on Sling or Hulu if this isn't fixed. Both chat and phone support couldn't resolve it today. I've always received Madison, WI local channels in this area, and it's puzzling why they're not available to us now. I'm Allan Burr, reachable at [redacted] or via email.

Hello everyone on YouTube, I am a sincere video creator on YouTube with 46,[redacted] subscribers. For the past two years, I have consistently uploaded videos to my channel. Unfortunately, I received a community strike on one of my videos from YouTube yesterday. I believe this action was unfair, so I kindly request a review of the strike and ask for its removal. This strike has prevented me from uploading videos for 7 days. If there was an error in my video, I apologize and assure you that it will not occur again. My YouTube channel can be found here: [redacted] The video that received the community strike: [redacted]

I am trying to add another family member to my plan but I am facing difficulties. The system is not accepting the 4-digit security code for our American Express card, even though I am sure I have entered it correctly based on the physical card in my hand. I double-checked the card number listed on my account and confirmed it was correct since a payment was successfully processed two days ago. I am certain everything is entered accurately, so it seems like there might be a service issue on the platform's side. Only YouTube staff can resolve this problem. Please assist me in fixing this issue so I can add the final family member to access the membership features on their YouTube account. Thank you.

Hello! I would like to request the deletion of my old YouTube account. Although the account hasn't violated any terms of service, it would greatly benefit me if you could assist me with this matter. I am unable to delete the account myself as it is linked to a Hotmail email address, which cannot be used to login to Google. The YouTube Channel's name is Devan Rossi, and it has a profile picture of a young boy. I am willing to provide any necessary identification to prove my ownership of this account. Thank you for your attention, Devan

Dear Esteemed Support Team, Greetings. I would like to inform you that over a year ago, a dispute occurred between my child and a classmate at school, like any children might have. Due to my child's love for YouTube and watching it, he learned how to upload videos and created a channel, unknowingly including a picture of his schoolmate in a video. The matter was resolved between the children, and they reconciled, remaining classmates at school. However, two days ago, the classmate's family came across the video on YouTube, causing embarrassment for both them and us as we were unaware. They are a respected family, and we highly regard them both personally and in Jordan; hence, we do not accept any harm towards them. My child tried to delete the channel or video from YouTube but couldn't remember the email used to create the channel over a year ago. I kindly request the deletion of my child's channel and the old video to prevent further embarrassment to the classmate, their family, and us, preserving our good relationship. Channel URL: [redacted] Video URL: [redacted] Thankful and appreciative of your understanding and prompt assistance in this matter, as we rely on your commitment to privacy and posting respectful and meaningful content on your site. S.A.Q. Legal Guardian of the child, D.S.A.Q.

I signed up for a free trial of YouTube TV and completed the process quickly using my credit card. I attempted to cancel several times without success, finally managing to do so on February 15th before the billing date of February 16th. However, despite canceling, I was still charged $58.99 from my card on file. I am requesting a refund as your website states customers will not be billed if they cancel. When I checked my account, it appeared that the cancellation did not go through. My email associated with this issue is [redacted] I was unable to pay at the billing date and had paused the services to avoid being billed.

I signed up for YouTube TV on February 2nd to watch the Super Bowl at home. The setup was quick, and I could watch any channel I wanted. However, when I tried to cancel my subscription before the free trial ended, I faced difficulties. Despite pausing my membership before the scheduled billing date of February 16th, I later discovered two charges from YouTube TV on my bank statement. I verified that I had paused the account but was still billed. I would appreciate a refund for the double charge, as I haven't used the service since the billing.

While using my iPhone 8, I noticed the banner informing me that a version is going away, yet the link provided was not functional. Until this morning, I was able to successfully upload videos, but now every attempt fails. How can I proceed with uploading videos now? I observed some traffic on my channel last summer and about a month ago, but recently there has been a stark decrease in views. Could you confirm if my channel is still visible to others? I am currently facing an issue where my iPhone has been disabled due to excessive "other" storage usage. This has resulted in a loss of access to my applications and the ability to post content. Posting on YouTube is the only function I can still perform. I am eager to share my content before I have to restore my phone, potentially losing all data. Your assistance is greatly appreciated.

I am struggling to cancel my YouTube TV membership. The app keeps leading me in circles, not allowing me to proceed with canceling or pausing my subscription. Even attempting to manage it through Google (Play) redirects me to the YouTube site. Removing my credit card information is impossible due to the "active" subscription. When I called customer service through Google, I was informed of an hour wait time. This situation is very frustrating for me.

I am frustrated with the way YouTube operates its music playback. The constant auto-pausing is incredibly annoying and interrupts my listening experience. I, along with many others, would greatly appreciate it if this feature could be disabled immediately. It is disrupting especially during long videos or music playlists. Why is this auto-pause function even in place? It serves no purpose other than to irritate viewers. Please remove this feature so we can enjoy uninterrupted hours of content on YouTube. I urge you to address this issue promptly and provide an explanation for its implementation in the first place.

I faced issues getting a signal to watch the Super Bowl in our RV, so my husband tried out the free trial of YouTube TV. I attempted to cancel it to avoid charges since we can't afford it; living in an RV with no stable income is tough. Unfortunately, I got billed two days ago, which was our RV insurance payment. I urgently need the refund as I canceled YouTube TV again. Our situation makes it challenging to afford such services, and we only used it for the football game during the trial. Despite my efforts to cancel before the trial ended, we still got charged. Kindly process the refund of $56.35.

Bonjour, j'ai soumis une demande de monétisation sur ma chaîne YouTube, mais elle a été rejetée en raison de certains problèmes avec certaines vidéos. J'aimerais recevoir une liste complète des vidéos qui posent problème, car j'ai du mal à les identifier par moi-même en raison du nombre élevé de vidéos sur ma chaîne. De plus, pourriez-vous me fournir un exemple de vidéo acceptée par YouTube pour que je puisse m'en inspirer pour mes futures vidéos ? Si vous ne pouvez pas me fournir la liste demandée, je suggère d'aller directement à la seconde étape. J'aimerais que la monétisation soit activée, éventuellement à partir du 23/03/[redacted], et je m'engage à suivre le modèle fourni pour mes prochaines vidéos. Merci.

Hello YouTube, I am reaching out to express my concerns regarding the handling of a situation involving a specific YouTube blogger. It has come to my attention that despite this individual engaging in harassment towards others, no action has been taken against them. This blogger has been reported for targeting Actor Dana J's channel unfairly, while also threatening and attempting to shut down other channels. The channels in question are named Hollywood Next and Hollywood Team Next. I urge you to investigate this situation promptly and restore Actor Dana J's ability to go live on his channel, as he provides valuable content to his subscribers. It is essential that such behavior, driven by jealousy, is not tolerated on your platform. Your attention to this matter is greatly appreciated. Thank you for your time and consideration.

Hello and welcome to Google... Account name: [redacted] Phone number [redacted] YouTube Account Management: Rabbi Chen Shaulov I am a YouTube partner and it shows that I have earnings of NIS [redacted] from you that I have not yet withdrawn... I am sorry to report that my account was hacked on Thursday at 3:35 AM... I only noticed this at 9 AM on the same day... I went through an account recovery process with two-factor authentication, and it informed me that I violated Google's policy severely. I want to inform you that I have never breached Google's policy, I always adhered to the guidelines. Someone tried to harm me and breach my YouTube account, as evident by the changed channel name and icon, actions I did not take at all. I must mention that I never received any account alert on any matter, I operate following the rules you provide and adhere to them. Please address this matter as quickly as possible as it is causing me significant and irreversible damage. Thank you very much.

A video was posted without consent on a man's personal account when I was 14 years old, and now I am 29. The video shows me and a friend underaged, drunk, and dancing, with inappropriate comments in the background. It has been up for 7 years, and the content is embarrassing and vulgar. I never authorized its posting on YouTube. It is alarming that a 22-year-old man had posted such videos. I have asked for the videos to be removed, and after I mentioned contacting YouTube for privacy infringement, the man rushed to delete them. I urge for his account and any related accounts to be deleted from YouTube to prevent any more violations of privacy.

I watched Claw Kicker's YouTube live stream and was disappointed. The title promised a "Massive Electronic Giveaway" with multiple items, but only one item was actually given away at the end. This is not fair and feels like clickbait. I believe some form of compensation is necessary for wasting our time. YouTube should address this issue by warning Claw Kicker of the violation and possibly consider removing the channel or ensuring refunds for viewers who invested their time in the stream.

Hello! I am Neha Mehta from India and I have two YouTube channels - "Dance with Neha Mehta" and an educational channel under the name "Neha Mehta." I have been disappointed with the slow growth of my channels compared to others, and it's disheartening to see others gaining subscribers and views rapidly. As someone from an average family background, I aspire to earn money and fame through my channels. I kindly request YouTube's assistance in increasing my subscribers and views by promoting my channels to a wider audience efficiently and promptly. Your support in accelerating the growth of my channels would be greatly appreciated. Thank you.

A fellow YouTuber recently reached out to inform me about optimizing comments on YouTube channels. It's more effective to leave independent comments rather than responding to pinned ones, as they have better visibility. Adding links may lead to them being flagged as spam, potentially getting deleted. It's important to avoid sounding generic or like mass-posting to multiple channels, as it can come across as self-promotional and disinterested in engaging genuinely. To prevent being perceived as spam, it's suggested to interact authentically with other channels. This advice could help improve interactions with other channels and avoid being labeled as spam.

A few days ago, I intended to watch the [redacted] movie "Drive." However, I encountered a significant obstacle as the movie could only be viewed in German due to my PC's IP address. There was no option to change the language to the original voice, which is crucial for better comprehension. Translations can be confusing, especially when the length of linguistic units differs greatly from the original, such as with German and English. Limiting films to the language of the current location also reduces the potential viewership, as individuals like tourists, business travelers, or family members from other countries may not understand the language. I am curious why it is not possible to watch movies in their original language voice tracks.