Yahoo Customer FAQ

If you're trying to recover your Yahoo account associated with an old phone number, go to the Yahoo Sign-in Helper. Enter your email address or mobile phone number, and follow the prompts. You may be asked to confirm your identity through alternative recovery methods, such as an alternate email address. If you no longer have access to the old number, use any other recovery options available during the process to regain access. Your ability to recover the account may depend on the information you can provide.

If you don't have the phone number to verify your Yahoo email account, you can try alternative recovery options. When prompted for verification, look for options like using a recovery email address or answering security questions if you set them up previously. If those options are unavailable, you may need to follow the prompts for account recovery, which might include providing information about your account to verify your identity.

If your Yahoo email account is blocked, we recommend visiting the Yahoo Sign-in Helper. This tool can assist you with recovering your account and addressing authentication issues. It will guide you through steps to verify your identity and regain access to your email account.

Yahoo does not charge a fee to recover your account. You can use the account recovery process, which involves answering security questions or receiving a verification code via email or phone. If you follow these steps correctly, you should be able to regain access to your account without any charges.

If your 2-step verification number is outdated, you will need to update your recovery options in your account settings. Look for the security settings where you can add your current phone number to receive verification codes. If you’re unable to access your account, you may need to complete the account recovery process to regain access.