Yahoo Customer Service Issues

Archive 108

The following are issues that customers reported to GetHuman about Yahoo customer service, archive #108. It includes a selection of 20 issue(s) reported December 14, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Around October 26, my inactive Yahoo email account was hacked. I suspect it was used to access other accounts, resulting in my Social Security benefits being redirected to a different account. The compromised email was [redacted] I am seeking details, like the IP address used for the account change, to help in identifying the culprits. I have reported this fraudulent activity to both local and federal authorities.
Reported by GetHuman5552431 on Monday, December 14, 2020 5:17 PM
When I was 10 years old, I had a Yahoo mail account under [redacted] Now that I am 15, I discovered a game for which I need the code on my first Steam account. Unfortunately, I didn't have a good computer back then and forgot about the game. Later on, I needed to update my Facebook recovery email from Yahoo to a new one but forgot the password for the old email. I realize now that I used this email for important accounts, and I can't remember the password or security questions due to neglect over time. I'm eager to regain access and provide any necessary information to retrieve it. This email is significant to me, and I would greatly appreciate any help. Apologies for any grammar errors, English is not my first language.
Reported by GetHuman5554011 on Monday, December 14, 2020 11:24 PM
I have an old email with Yahoo at [redacted] I realized today that my account was hacked, and my only recovery option is an email with "email.it," which was deactivated years ago. I tried to contact the provider's support but couldn't access it without logging in or using the outdated recovery email. I want to reach out to them to reset my password and update my recovery email information. Is there a way to resolve this issue? Thank you. LP
Reported by GetHuman5556486 on Tuesday, December 15, 2020 6:27 PM
Last week, my Yahoo account was hacked. The following day, I changed my password. Since the middle of last week, every time I access my Yahoo mail account, there is a message on the right side of the screen saying that my emails are being forwarded to [redacted] It also mentions free autoforwarding expiring on January 1, [redacted], and to continue using this feature after January 1, I need to upgrade to Yahoo Mail Pro. I don't understand why this is happening, and I do not want my emails forwarded to Hotmail. What can I do?
Reported by GetHuman972875 on Wednesday, December 16, 2020 1:36 AM
I'm having trouble accessing my account "[redacted]" I know the password, but it keeps prompting me for verification. I have two verification options: one is a phone number [redacted]41, which is outdated and unreachable, and the other is through the email [redacted], which is linked to the same old phone number and facing the same issue. I would appreciate assistance in regaining access to my accounts since I haven't logged in for a long time.
Reported by GetHuman5558767 on Wednesday, December 16, 2020 11:54 AM
I received an email asking me to sign in, but when I click on the prompt, it directs me to check my ZTE app, which I don't have. When I try an alternate way, it asks for my recovery email, but I can't remember it completely. It might be something like CatBreath......21. My current phone number is [redacted], and my account likely reflects an old number. An alternate email I can provide is [redacted] since I can't access my Yahoo mail. I need assistance with this issue.
Reported by GetHuman5560384 on Wednesday, December 16, 2020 7:41 PM
Please reconsider ceasing operations in Ajigunle, Lagos State, as well as in Bumadi, Burutu, Ogbe Ijaw, Ika, Aniocha, Asaba, and Warri. The individuals from these areas believe they are the rightful owners and may resort to extreme measures. If you continue allowing investors to exploit these regions, there is a risk of retaliation. I advise shutting down these locations promptly to avoid any potential conflicts.
Reported by GetHuman5562084 on Thursday, December 17, 2020 9:13 AM
I am experiencing issues with syncing my Yahoo email with Outlook [redacted]. Despite successfully syncing all folders such as Sent, Junk, and Draft, I am unable to access my Inbox. An error message states, "you don't have permission to create an entry in this folder." I reached out to Microsoft for support, but they advised the problem is not on their end. My email account ([redacted]) belongs to a small business domain (chedid.net).
Reported by GetHuman5562415 on Thursday, December 17, 2020 1:12 PM
My new account keeps displaying an ad that prompts me to disable ad-blocker on my computer. After waiting through the countdown, I encounter an issue where I can't compose an email. I click "compose," fill in the recipient and subject, but there's no option to write the actual message. Furthermore, the email page size has been reduced, showing only about 3 inches of content. Many long-time Yahoo email users are becoming frustrated; please address these issues to prevent more users from leaving. Thank you, Philip J. - [redacted]
Reported by GetHuman-pjkriser on Thursday, December 17, 2020 5:52 PM
I have been receiving the same message numerous times a day for the past two months. Despite unsubscribing from the service, the messages persist. I apologize, but I am unsure of how to stop these continual messages. It is frustrating to receive repeated notifications of unsuccessful deliveries, as this is a new experience for me.
Reported by GetHuman-mirdamca on Friday, December 18, 2020 3:25 PM
I was going through my messages and accidentally clicked the sign out button. When I tried to sign back in, I couldn't remember my latest password. I tried entering all the passwords I could recall, but it kept directing me to my recovery emails, which no longer exist. I don't want to create a new account because I've had this account for a long time, and everything is saved there. How can I recover access to this account?
Reported by GetHuman5568203 on Saturday, December 19, 2020 4:03 AM
I attempted to add my Yahoo account to my email accounts on my phone. I forgot the password and made a new one. Upon successful creation, when I click "continue," it prompts to verify the account by providing a telephone number or another email address. After entering the information, the window pops up again to create a new password, preventing access to the account.
Reported by GetHuman-saberle on Saturday, December 19, 2020 12:22 PM
Hello! I am experiencing an issue verifying my mobile phone number for my Yahoo email account. I am unable to update or add a new number because the system is automatically adding an extra zero after the Ukrainian country code ([redacted]) in my current number ([redacted] 96 [redacted] ****). This is causing difficulties as I am unable to receive the necessary SMS verification. I would appreciate your assistance in resolving this matter. Thank you for your attention. Best regards, Mila
Reported by GetHuman-resevil on Saturday, December 19, 2020 3:56 PM
Hello, I created a Yahoo account in [redacted] under the email address [redacted] A few years ago, I changed my password from "thuthu" to "thuthuthu." However, after that, I was unable to access my account. I have tried all my previous passwords without success. I did not have two-factor authentication set up. I am desperate to regain access to my account as it is linked to my Facebook account. Unfortunately, I have not been able to access Facebook either, and with my recent loss of my mother, I urgently need to retrieve her photos stored on the old Facebook account. Any help would be greatly appreciated.
Reported by GetHuman-thualfiq on Monday, December 21, 2020 12:41 AM
Hello, I am experiencing an issue with my account. I would like your assistance in unlocking my crucial Yahoo account. I rely on it for everything I do on a daily basis. I had originally set a Cameroon number as a recovery method, which I can no longer access as I am no longer in Cameroon. Additionally, I have forgotten the password to my recovery email address. My old phone is broken, complicating access to my mailbox. Thank you for your attention to my request. I am willing to undergo any necessary identity verification tests to regain access to my account.
Reported by GetHuman-reinefof on Monday, December 21, 2020 3:23 PM
Hello, I posted a question on Yahoo Answers that was neither offensive, pornographic, nor spam. However, Yahoo has removed the question, and I didn't even have a copy of the text. I don't mind if they correct their mistake in deleting my question, but I insist on being able to access the text I wrote so I can inquire elsewhere without the risk of having the topic removed without reason. I would prefer not to have to rewrite everything from scratch.
Reported by GetHuman-ycorwu on Monday, December 21, 2020 5:33 PM
This is frustrating. I used to love Yahoo, but it's getting more complicated. My iPhone is broken, and I can't access my important emails because they are registered to it. When I try to access my emails, it keeps asking for my iPhone, which I can't use because it's broken. My email address is [redacted], but I can't access it. It's frustrating when they ask for my email address when it's the issue. I want to access my emails, but how can I do it without my phone? I know all my passwords, but this is causing a problem. Please help me access my emails for school.
Reported by GetHuman-androro on Tuesday, December 22, 2020 3:33 AM
Yahoo keeps taking over my browsers every time I use them. I need help with instructions to remove it from my computer permanently. I have not authorized this and I’m frustrated with the inconvenience. As a disabled combat veteran, dealing with this issue has been costly and upsetting. If it isn't fixed by noon tomorrow, I will have to share my negative experience with the 11.7 million veterans who support me.
Reported by GetHuman5578170 on Tuesday, December 22, 2020 7:08 PM
I am having trouble accessing my account. Unfortunately, my phone was stolen, and my Apple ID is linked to a Gmail account which uses [redacted] as a recovery email. I urgently need assistance to recover access to my account. I am willing to provide any necessary information if requested. However, I am currently unable to access my Yahoo mail account.
Reported by GetHuman-jerrrsss on Wednesday, December 23, 2020 7:02 AM
I am bothered by the numerous anti-Trump messages I see. It appears that Yahoo is determined to criticize President Trump constantly, and I am becoming weary of the media's portrayal of him. I trust that people are more discerning than the media gives them credit for. This comes across as a form of totalitarianism, and it is troubling to witness such biased news coverage. Among the offenders, Yahoo stands out prominently. Yahoo should be ashamed of this behavior.
Reported by GetHuman5583637 on Thursday, December 24, 2020 6:07 PM

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