WalMart Customer Service Issues

I returned a purchase to Walmart and have not received a response. After contacting them, I was promised a refund within 7 to 10 days, which never occurred. My credit card was compromised, and the refund was not processed before the card was deactivated. Despite providing all necessary information to Walmart, I encountered issues with returning the items. I have already paid for shipping out of pocket and am now left without the products and without a refund. I attempted to return the items at my local Walmart, but they declined to assist with online order returns. This situation is causing me distress, especially during the holiday season, as the order value was $[redacted].44. The order number is [redacted]-[redacted].

I am reaching out regarding a survey I completed on 11/18/[redacted] regarding recent orders. After the survey, I was offered a product at just the shipping cost, so I accepted. The item, similar to a Fitbit, arrived on 11/23/[redacted] with a shipping cost of $6.85. However, my bank account was charged $49.21 on 11/25/[redacted]. When I called the company on 11/26/[redacted], they only offered a $30.00 refund due to me opening the box, though I was under the impression it was only $6.85. I tried to return the item, but they refused because the box was opened. I believe this entire situation was a scam, and I am disappointed. I have been a loyal customer for years, but after this experience, I will no longer support this company and will inform others of my negative experience.

I recently received a survey from Walmart and completed it. As a reward, I was offered a free gift, just needing to cover shipping and handling for $6.85. However, after receiving the product on 11/23/[redacted], my account was unexpectedly charged $49.21 for the supposedly free item. When I contacted the company, they refused a refund citing that the product had been opened. Eventually, they agreed to refund me $30.00 on 11/26/[redacted]. I am extremely disappointed with Walmart's association with this deceptive practice and am left feeling dissatisfied as a customer.

Hello, my name is Holden Barnes. I bought a $75 Walmart brand microwave earlier in [redacted] from the SuperCenter Walmart on Burkhard Road in Evansville, Indiana. The microwave, which I suspect to be an Equate brand, is rusting all over the inside, including the door. The paint is peeling off, making it unsafe to use due to concerns about rust getting into the food. When I tried to exchange it for a better one by paying the price difference, an employee at Walmart rudely refused. This treatment has made me decide to shop at local stores instead, even though I prefer Equate products for their quality. Unfortunately, the poor customer service is forcing me to spend more elsewhere, affecting my tight budget. Kindly reach out to me at [redacted] or [redacted]. Thank you.

I purchased printer ink recently from Walmart. When I got home and opened the sealed box, the individual ink package was already open, which concerned me. When I tried using the ink, my computer showed it was empty immediately. I promptly returned to the store within 20 minutes with my receipt. The customer service I received was very rude, including the manager who did not listen to my issue. All I am seeking is the ink I paid for or credit since it was the last one available. I feel this situation is unfair and would appreciate your assistance.

I recently purchased a flocked pre-lit Christmas tree at Walmart in Maricopa, AZ, and unfortunately, the lights are very dim and barely noticeable. I reached out to Everstar, the company responsible for the tree's lighting, but the customer service experience was not pleasant. The representative I spoke with was rude and unhelpful, even hanging up on me multiple times. Despite my efforts to address the issue, I was met with unprofessionalism. I have an 89-year-old mother waiting to enjoy her tree, but I have been unable to resolve this matter with Everstar. If this is the standard of service provided by the company, I am considering alternatives. If anyone can offer assistance in resolving this issue with the 7.5-foot pre-lit Bellmont flocked tree, I would greatly appreciate it. Thank you. - S. L. / M. J.

Hello, I've been experiencing issues with an order I placed on walmart.com for a vidaXL Shower Door. The order number is [redacted]-[redacted]. The product received is smaller than expected and does not fit as intended. After contacting Walmart, I was directed to the supplier, then to a dropshipper who mentioned technical issues on their end. I had a chat with Sharib on Nov 24th, who promised a follow-up in 24 to 48 hours, but I haven't heard back. I attached photos for reference. I am looking to exchange the item for the correct size. Could you please assist in resolving this matter promptly? This level of service is not what I anticipated from Walmart. Thank you, Martin G. / Fort Myers FL

On November 20, [redacted], a charge of $98 was made to my Walmart credit card ending in [redacted] for groceries. I had not made a purchase recently, but upon reviewing, I discovered it was for a year-long membership for grocery delivery. As per my understanding, I had agreed to a monthly deduction, not an annual one. Despite this, I haven't utilized the service in some time. Could you kindly cancel my membership immediately and reimburse the corresponding charge? Thank you.

I placed an order for a printer that was priced at $28, but by the time my order was completed, the price had increased to $40. Due to being 95 years old and unable to drive, I cannot afford the delivery fees. I kindly request for my printer to be held until I find someone to drive me to the Walmart to pay for and bring home the printer. Your assistance is greatly appreciated. Best regards, Geri Goodson.

I have reached out to the number twice. The first time, I called to cancel an order. The following day, there was a charge of $[redacted].00 from my bank account. After canceling my card, I contacted them again regarding the unauthorized charge. They claimed they did not see that charge, but my bank confirmed it. The next day, I noticed a charge of $[redacted].00 for groceries. This situation suggests the number might be involved in fraudulent activities related to stealing bank card information. I urge caution when dealing with this number to avoid falling victim to such schemes.

I have noticed misleading ads on Facebook claiming to sell Walmart's Transformer Four Wheel Mobility Scooter at unrealistically low prices. The legitimate price on Walmart's website is around $[redacted]. It is frustrating to see these deceptive ads abusing the Walmart name. I wonder if Walmart takes action against Facebook to address these fraudulent advertisements. It is disheartening to continuously encounter these misleading promotions across social media platforms.

I recently ordered important health capsules from Walmart which were supposed to be delivered on 11/20/[redacted]. According to Walmart, the package was delivered, but I never received it, nor did my neighbors. I rely on these capsules for my health and have been without them for days now due to this delivery issue. I have reached out to Walmart but have not received a response yet. It's crucial that this situation gets resolved promptly as my health is at stake. Unfortunately, I cannot receive text messages, so please reach out via phone call to assist in resolving this matter.

I purchased a pecan picker tool, but only received the ball and not the handle. I've spoken to customer service twice. The first representative, Tevin, mentioned Walmart outsources shipping to The Market Place. He gave me an email and phone number, which did not work. The second representative, Freddie, said The Little Big Store contacted me, but I found no emails from them. The contact information provided by Freddie also did not work. He mentioned they requested a picture of the product in an email. I want someone to look into this, as it's for my son-in-law's Christmas gift. The order number is [redacted][redacted]. Please contact me via text or phone call with updates. Thank you, Becky Morrison

Starting around the 22nd of November, I experienced numerous issues with my online account. I encountered rude agents, misinformation about solutions and billing, unauthorized order cancellations, abrupt disconnections, and interruptions during conversations. Despite a manager's promise of four $25.00 Walmart gift cards to make up for the problems, I never received them. Instead, I only received discounts for online orders, which require additional spending for pickup, making me hesitant to proceed. There was mention of a $37.00 refund on a gift card ending in [redacted] that did not reflect a balance when I tried to use it after a long drive to a store. This situation is frustrating, especially while dealing with arranging my late father's funeral and burial after his recent passing on the 15th of November. I am determined to see these issues resolved.

I attempted multiple times this morning, each time incurring a $5.00 charge without receiving assistance as intended. I encountered various issues with my recent grocery order that require attention: 1) Despite paying for in-home delivery, the groceries were left on the front porch blocking my access. 2) When trying to add a non-food item, it displayed as 0 count, replacing all food items in my shopping cart. 3) A 24-pack juice ordered for separate delivery on Friday did not arrive. 4) Notification of unavailable items triggering an adjustment to my bill is pending. 5) Some items were duplicated in my order due to technical glitches. 6) Customer service failed to relay my in-home delivery instructions to the driver, causing a delay and inconvenience as groceries were left unattended. Additionally, I have yet to receive a refund for the missing items and await the pending juice delivery.

I visited the store in Pampa, Texas, on Saturday the 4th. As a handicapped individual who relies on a walker, I was informed I could leave it near the greeter for safekeeping. Unfortunately, when I returned, my walker was missing. After reviewing the security footage, it was clear someone had taken it. Unable to move without it, my son had to purchase a new one for me. I chose not to involve the police as it was disheartening that someone would steal a walker. I've decided that I will not be leaving my walker unattended at the front of the store again.

I haven't received two packages. After Thanksgiving, I contacted Walmart's helpline as advised and was told to wait 48 hours. Following this suggestion, I patiently waited for the packages, but they did not arrive. Upon calling again, I was informed to wait another 48 hours for a Walmart vendor to contact me regarding my missing deliveries. Unfortunately, no one has reached out to me via call, text, or email. I am extremely dissatisfied with Walmart's handling of this situation. I am requesting a refund or for the packages to be promptly delivered.

I am a licensed health insurance agent with Healthcare.gov looking to set up a table at one or more locations to assist customers in getting affordable health care. I noticed that one of the locations near me has assistance for Medicare, but I would like to offer help to customers under 65. How can I partner with you to make this happen? Thank you.

Today, I received an alert from my bank regarding a $99.53 charge on Walmart.com in Bentonville. I did not make this transaction. I promptly contacted online customer service, who couldn't find any record of it. While discussing this on the phone, I observed another charge on the same day at 3:17 a.m. This is a new card as I was recently scammed out of $50 on Walmart.com. My bank only permits three disputes, and being on disability, I am doing my best to prepare for Christmas amidst the ongoing pandemic.

I recently bought a Daili Erkang Foldable Motorized Treadmill 3.5 HP, and my order number is #[redacted][redacted]. I am struggling to program the treadmill following the instructions provided with the equipment. Moreover, I wasn't aware that the measurements for speed and weight would be in kilometers and kilograms. I have attached copies of my email exchanges dated November 22 and November 20 concerning this purchase and the responses I received. Any help would be greatly appreciated. --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Hi, I got a reply from Daili; however, the manual they sent didn't address my issues with programming the treadmill. The speed unexpectedly increased from 3 to 6, causing a near accident. Also, there are 12 formulas labeled po1 to po12 without any explanation on their use. The instructions provided on page 6 are insufficient, making the treadmill unusable for me. Best regards, Jerome H. [redacted]