WalMart Customer Service Issues

I am experiencing significant challenges with my EBT card pick-up orders and address changes for the past three months. Despite contacting representatives multiple times, the issue persists. I recently relocated from Jacksonville, FL to Toledo, Ohio, and have been unable to update my information correctly. Yesterday, on November 1st, I attempted to place an order but encountered problems changing my EBT card. Despite speaking to two individuals, including Sergio, the matter remains unresolved. When I try to update the pick-up location to Toledo, my old address in Jacksonville keeps appearing. My new address in Toledo is [redacted] Wenz Rd, Apt [redacted], but the system defaults to [redacted] Crooked River Road, Jacksonville, FL. This ongoing issue has consumed countless hours, leaving me extremely frustrated. I prefer resolving this matter directly with a person for a permanent solution. Thank you.

Yesterday, my partner placed an order on Wal-Mart.com for delivery today, requesting no substitutions. However, over half of the items received were incorrect. For example, Wahl color coded guards were replaced with Quick Cut clippers, and yellow string cheese was substituted with white. We cannot locate customer service contact information, so I am reaching out here. Please address this issue promptly. Thank you.

I bought a Visa prepaid card for $25 at Walmart on Commercial St. SE in Salem, Oregon, on September 26, [redacted]. I placed it in a birthday card for my granddaughter in Battleground, WA, but it never reached her. I have the receipt as proof of purchase. I contacted Walmart customer service, but they were unable to assist me and transferred me to a manager who then redirected me to another Walmart number. I ultimately ended up at a robot number, which was not helpful as it required a card number. The receipt contains numerous numbers, and I believe part of the card number may be on there, although no one requested any numbers from me. I am looking for someone who will prompt me for these numbers to determine if the card was used, possibly indicating it was stolen in the mail. If it has not been used, I assume it can be replaced. The manager appeared uncertain of the procedure. Ann J. [redacted]. PS: The manager seemed unsure of the next steps.

On November 2, I purchased two different sets of hunting arrow points. The Rages set has been delivered, but I am still waiting for the Grim Reaper arrow points. Both sets were charged to my Citi card. I am unable to locate the order online, and my local store is not answering the phone. When they do pick up, they hang up. Can you assist me in investigating the status of my remaining order?

I made a tire purchase on Walmart.com and scheduled an installation for November 11, [redacted], at 2 pm. When I arrived, I had to wait until 2:28 at the Tire Lube Express for assistance. The service tech eventually came but had to attend to another customer first. After raising the issue with the assistant manager, I was told the tire hadn't arrived and was given no further guidance. I then spoke with the store manager, Jimmie, who confirmed the tire was in stock and I could purchase it with an automatic refund. However, they tried to sell me a higher-priced tire instead. I refused and cancelled the purchase. I am still waiting for my refund for the online tire and want to be compensated for the extra tire cost. This experience was disappointing, and I expect better service as a customer. Thank you, Karen Y.

I need urgent assistance as I believe I was wrongfully terminated. Despite working all week without any issues, I encountered difficulties logging into my account and sought help. I was abruptly taken off the schedule after addressing this problem. I tried to communicate with my manager about the situation before leaving on break, but did not receive a response until after I left work. This lack of communication has caused me distress, especially considering recent personal hardships I have faced. I have been unable to access my work schedule online, and it seems changes were made without my knowledge. I am eager to resolve this matter promptly. Thank you. - Tameka S., Store [redacted]

During my visit to the Wal-Mart at Lem Turner Ave, Store #[redacted], managed by Vanessa and reachable at [redacted], I had an unsettling encounter. A store associate accused me of suspicious behavior, insisting I stay in one place and following me closely. When I requested more staff involvement, the associate claimed it was a joke, which left me uncomfortable. This incident occurred around 9 PM on Thursday, 11/12/20. The store's loss prevention team, two individuals in plain clothes, acknowledged my experience after reviewing security footage. I met with them around 10 AM the following day. I feel unfairly targeted and hope for further communication regarding this matter.

I placed an order for delivery from store #[redacted]. When I received my order of icicle lights, I noticed some were white and some were yellow. This inconsistency was not what I expected. I spoke with the manager, Nick, who said he couldn't help and transferred me to another person named S. S also mentioned there was nothing that could be done for a refund and attempted to transfer me back to the manager, claiming Nick wasn't the manager. This is the second time I've encountered issues at this location, the first being about the incorrect pricing of an item displayed alongside four others.

Hi, my name is Keith Shaffer and I am facing an issue with filling a new prescription at WALMART PHARMACY. I recently switched to this pharmacy as I turned 65 and had to change my prescription card. I visited the store in CATONSVILLE MD [redacted] to refill one prescription, including a NARCOTIC. I previously used WALGREENS, who had all my prescription information. Despite both prescriptions being from the same doctor, they only agreed to fill one and are waiting to contact the doctor for the NARCOTIC. I believe this policy needs improvement, especially in situations like mine where I can provide all necessary proof. I hope to be contacted regarding this matter. Thank you so much. Sincerely, Keith Shaffer. PS: I don’t have email, so please reach me at [redacted]/[redacted].

I returned an online order at the Navy Blvd store in Pensacola, Florida on 11/28/[redacted] at 5:45 PM. I offered to show the customer service representative the order number from the email on my phone instead of handing it over, but a young man interjected saying the screen was black. I re-displayed the order number and asked if she needed me to read it, to which she explained she needed to scan the barcode. Despite my attempt to be cooperative, I was taken aback when the young man involved himself unnecessarily and engaged in a separate conversation. It made me uncomfortable when he insinuated I was difficult. I value my safety, especially during this pandemic, and didn't want my phone handled considering how many surfaces it could have touched. The behavior of the staff, including the young man in a yellow vest who seemed to be a cart retriever, and a woman who may have been a manager, left me feeling disrespected. Witnessing someone mutter under their breath as I left was very unprofessional and concerning.

I placed an order for pickup on November 18th but forgot to retrieve it. Regrettably, I was still charged for the items. The order number is [redacted][redacted]. The system indicates that I collected the order, but I was billed using my pandemic EBT card and partially on my debit card. I am kindly requesting assistance with resolving this issue. I am in urgent need of a refund on my debit card so I can purchase food for my children. Thank you for your help. - Katie H.

I am interested in Walmart's automation alliance, an e-Commerce system, and I am eager to apply. After watching the video multiple times, I was expecting to find a link to the application form, as mentioned at the end of the video, but to my disappointment, it was not there. I would appreciate it if you could send me the application or provide guidance on how to access the link. Thank you for addressing my request and offering your assistance.

I recently picked up my order from Walmart, but unfortunately, I received the wrong item. I contacted the store to report the issue, and they requested that I return to the store and visit customer service. I prefer not to go to customer service but am willing to return to online pickup. My order number is [redacted]-[redacted]. I requested to speak with the store manager; however, I was informed that they are currently in a meeting, and the length of the meeting is unknown.

Hello, I did not receive my complete order. It seems like the order was split into multiple packages, and the product I am missing is Winsoft [redacted] single roll two-plus premium bath tissue (case of 24 rolls) from order number [redacted]-[redacted]. I have emailed twice without a response and tried contacting them via chat, but they only say it was delivered, yet I have not received it.

I have been trying to avoid using Amazon due to Jeff Bezos' wealth. However, returning items to Walmart has been more challenging. I plan to resolve these issues in small claims court. Seller: Poweradd Order # [redacted]-[redacted] Item: EBL 6-Pack [redacted] Battery 3.7V 3000mAh Li-ion Rechargeable Batteries for Flashlights Toys Seller: Poweradd Order # [redacted]-[redacted] Item: EBL 4-Pack 3.7V 350mAh [redacted] Battery Li-ion Rechargeable Batteries for LED Flashlight Torch When requesting a refund, I repeatedly receive the message: "We’re having trouble with your request. Please wait a moment and then try again." There seems to be no option for returning the items. Additionally, there is the item: Kingston 512GB SDXC Canvas Go Plus 170MB/s Read UHS-I, C10, U3, V30 Memory Card (SDG3/512GB) Sold by Entocor Corp for $[redacted].36 The vendor approved the return and instructed me to return it to Walmart for a refund. Despite visiting Walmart in Windsor, CO, three times with the item and proof of purchase, they were unable to facilitate the return process as instructed, creating unnecessary complications. I insist on receiving the owed refunds for these items. If not, I will pursue legal action through Small Claims Court with the evidence I have gathered. Walmart needs to improve their return procedures to compete with Amazon, whose service has never caused me such difficulties.

I placed an order for vitamins from Walmart on November 11, [redacted]. It took about a week to receive them from the supplier in Florida. Unfortunately, I ordered the wrong vitamins and returned 2 out of the 3 unopened, in their original boxes. I dropped them off at FedEx with the return label provided by Walmart on November 19, [redacted]. I am expecting a refund of $44.98. I have contacted their customer service line three times and each time was assured someone would call me back within 24 to 48 hours. However, I have not received any calls yet. Even though it's not a large sum of money, I followed Walmart's return policy and received an email confirmation that FedEx accepted my return. Thank you, B. Green

I received an email from Walmart today (12/7) informing me that the Christmas yard decoration I ordered on (12/3) is no longer in stock. They instructed me to cancel the order online before my payment is processed. The seller is Sugar Rush. Despite following the cancellation instructions on Walmart's website, I keep receiving an error message when trying to submit the cancellation. The inflatable Dalmatian dog was supposed to be shipped on 12/17/20. The website still shows 75 feet Dalmatian Inflatable Pups available, the same as when I ordered on December 4th. I am concerned if Sugar Rush is accepting orders and payments while not having stock available. This situation is not only unfair but also inconvenient, with limited time to find an alternative. I value my 16-year relationship as a Walmart customer and hope for a resolution soon. Order# [redacted][redacted] Walmart ID# [redacted]71

Order number [redacted]-[redacted] indicates that the package is "Out for delivery" since Saturday, December 5, and expected to arrive by the end of that day. As of Monday, December 7, the status remains the same. Please be aware that the item appears to be in transit but has not been delivered yet.

I waited in line at Walmart for 2 hours hoping to get the PS5, only to be told to come back the next day after two employees purchased theirs. My sister works there, so I asked her to buy one for me after they got theirs. Surprisingly, she was told no because customers have a priority, even though the employees were able to buy one. It's frustrating to wait for so long and then be turned away. My sister confirmed that they indeed have the PS5 in stock.

I had some issues with the substitutions in my curbside pickup order from Walmart. Despite specifying no substitutions, I received some items I didn't want. Now, to get a refund, they're asking me to go back within the next two days, or I'll lose out on the refund for those unwanted items. This is frustrating, especially considering I'm a senior citizen and it's a 40-minute journey for me to return something as trivial as hair coloring.